Ordering Instructions:
• Size your swimmer(s) for products you
plan to order and record sizes on the next page.
Sizing information listed on our
website is provided strictly as a general guideline only. Teams are
sized via sizing kits, team fittings or at a Sylvia’s
location. Note that all products are not available at all locations
at all times. If you will miss your team fitting, contact your team
rep or Customer Service with questions on where to size ahead of
time. Sizing is important as customized products may not be
returned or exchanged, and products that are exchangeable may no
longer be available.
• Under Join a Team, enter
the Team Code
"SWAT" (All Caps) and Team Password "waves" (All
lowercase)
Note that all entries are case
sensitive. A message should appear confirming that you have
successfully joined the team and the team will appear under My
Teams.
• Click on Team Store to begin
shopping.
All products are displayed in a
rapid order format. If you wish to see additional information for a
product then click on the product name.
• Select products and sizes
desired and Add to Cart. Please be sure that you have
sized for all items ordered.
Custom products may have an option
for a logo and/or name. If you desire a logo then be sure
the Add
Logo box
remains checked when
adding to your cart. Names are automatically added when any entry
is made into the Add Name box. Note that commas, apostrophes
and other characters may not register on your order. Please note
any such special characters in the Special Instructions box during
checkout. Check your order carefully as all custom orders are final
– No cancellations, returns, exchanges or refunds. For Custom
Name Caps, click on the item name for specific instructions when
ordering this product.
• In addition to your team specific items,
you may wish to browse our site for other optional discounted items
such as practice suits, goggles, caps, swimmers shampoo and more.
Any additional products from our website may be added and delivered
with your order subject to availability.
• Follow the online instructions for
Checkout to complete your order. In the Ship to Information section
you will have the option of selecting to ship FREE to your team
rep; or direct for a FEE to an address you choose such as
home.
Note that all shipping charges are
non-refundable and return shipping is responsibility of customer.
Your teams recommended delivery option is listed on this page. Tip:
When shipping to your team, you can change the First and/or Last
Name to your swimmer if desired.
• Order delivery is typically
2-6 weeks from the “Order by”
date chosen by your
team and varies based on the products/services chosen by your team.
You will not be contacted unless there is a question or delay on
your order. All contact is via the email address provided on your
account and delays in responding to us may result in delay and/or
cancellation of your order.
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