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NRVA Billing FAQ

How will I be notified what I owe each month?

On the 21st of each month, you will be emailed a Projected Account Billing Summary (PABS).  This will include the projected amount that will appear on your monthly invoice statement on the 1st of the month (approximately 10 days later).  To view a detailed summary of these expected upcoming charges, log into your Team Unify account at our website.

Your OFFICIAL invoice statement will be posted under your Team Unify account at our website on the 1st of the month.  You will be notified via email that your invoice statement is available and that you may log into your Team Unify account at our website.

 

When is my bill due?

Your monthly invoice is available on the 1st of each month and is due by the 20th of the month.  If we have not received your payment by the 20th, you will be assessed a $10 late fee.

Note for Autopay Users: If you are setup for autopay either through your bank account or credit card, you will be charged on the 1st of the month, which is the same day your official invoice statement is emailed to you.  You may use the Projected Account Billing Summary (PABS) to review and verify your upcoming charges before the 1st of the month.  Your PABS will be emailed to you on the 21st of each month, which is 8 to 11 days before your credit card or bank account will be charged.

 

What if I have a question about a charge that has been posted to my account?

Email the registrar at any time if you have a question about charges that have been placed on your account and we will promptly resolve your billing question. 

NRVA Contact Information

 

Will my Projected Account Billing Summary (PABS) that I receive on the 21st look the same and have the same charges and totals as the official invoice statement that I receive on the 1st?

The amount on your PABS will be the same as the amount on your official invoice statement unless additional charges are added between the 21st and the 1st of the month.  For example, if meet fees are added to your account on the 25th, they will appear on your official invoice statement on the 1st.  If a change is made to your account between the 21st and the 1st of the month, we will notify you OR email you an updated PABS after making those changes.

Additionally, by logging into your Team Unify account, you can view any charges that have been posted to your account during the month.  These charges will appear on your upcoming invoice statement on the 1st of the month.

 

W hat Payment Options are available?

You have 3 options to pay this invoice:

1) Automatically Charge Bank Account Each Month:
On the 1st of each month the amount on your invoice will be automatically deducted from your bank account.  Autopay setup instructions are below.
 
2) Automatically Charge Credit Card Each Month:
On the 1st of each month the amount on your invoice will be automatically charged to your credit card on file.  Autopay setup instructions are below.
 
3) Manually Mail Payment to the Team:
Your payment is due by the 20th of the month. We strongly encourage and prefer our members to sign up for one of the two automatic payment methods above.

 

How do I set my account up for autopay?

To setup autopay, log into your account, click the “Setup Autopay” link in the sidebar under “My Account”, and follow the instructions.  If you have difficultly or want to confirm that your autopay has been correctly set up, contact the registrar.

 

What if I am setup for autopay and my payment fails?

Autopay failures can occur for various reasons such as a recently expired credit card, an issue with the credit agency or the card issuer, or another reason.  If your autopay fails for any reason, you will be promptly notified and you will be required to mail in a check for the amount on your invoice statement by the 20th of the month.  If you need to change your autopay method, you may do so at anytime.  Notify the registrar that you would like to cancel your old automatic payment method.

You are responsible for keeping your autopay method current and updating it if needed, but we will typically notify you via email if your credit card is set to expire at the end of the month.  This email will ask you to update your credit card information to avoid a disruption to your autopay.

 

How do I change my payment me thod?

You can change your payment method at any time.  We strongly encourage you to setup autopay for your account.  It is fast, easy, reliable, and secure.  It also saves our team administrators a significant amount of time and ensures that your payment will always be received on time, thus avoiding late fees.

If you would like to change your autopay method or would like to cancel your autopay, you may do that at anytime.  Notify the registrar that you would like to cancel your old automatic payment method.

 

My swimmer(s) are withdrawing from the team, how do I make sure that the billing will stop?

You MUST notify the registrar directly by completing the “NRVA & H2okie Aquatics Withdrawal Form” online at our website.  It is available under the ‘More Information’ link.  You will be responsible for all membership dues and volunteering/fundraising obligations until the registrar receives your withdrawal form.  You will still be responsible for paying all meet fees or other charges you have incurred regardless of the date you withdraw from the team.

Once the withdrawal form is received, you will receive a “Confirmation of Withdrawal” email from the registrar notifying you that your swimmer(s) have been officially withdrawn from the team and of any outstanding balances remaining on your account.  Your billing will stop once all of your outstanding balances have been paid in full.

 

What if I miss the due date for my invoice?

If you do not pay the full amount on your current month’s invoice statement by the 20th of the month, you will be assessed a $10 late fee and notified that your payment is past due and that you need to submit payment immediately.  If you fail to act upon notification, your team membership will be suspended and you will be barred from participating in meets, practices, and other team functions until your account is paid in full.

 

I still have a few questions about the information above?

The team registrar will be more than happy to answer any of your questions, address any concerns, or clear up any misunderstandings you may still have.  Contact the registrar using the information below.

 

Registrar’s Contact Information

Phone: (540) 381-7665 ext. 3103