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FAQ

 
 

 Registration

Volunteer Requirements

Billing Questions

Website Operation/Member Directory

Entering Swim Meets

Practice Information

Social Events

Apparel

 

 Registration

Q:  Is there an age requirement to join the team?

A:  Yes, swimmers must be 5 years old to join the team.  Four year olds may only join at the coaches discretion showing that they are physically and mentally ready for the swim team.  If they are not ready in March, it is possible to take swimming lessons and join the team later in the season.

 

Q:  Do I need to be a member of Countryside Country Club to swim on the Dolphin Swim Team?

A:  Yes, the swimmer's parents or grandparents must be members in good standing of the Countryside Country Club.  For additional information on joining Countryside Country Club, please contact the Membership Director at  (727)724-2233. This information will be verified when you join the team.

Q:  My child knows how to swim, but doesn’t know the strokes. Does he/she need swimming lessons?

A:  The coaches will work with the swimmers on learning stroke technique, but lessons are available for more individualized instruction. New swimmers are required to be able to 1. be comfortable in the water (bobbing), 2. swim with their face in the water, 3. swim half a length without touching the side of the pool, or lane rope doing freestyle and 4.  float on their back.

Private lessons are available (self pay). See Coach Susan or email coach@cccaquatics.org for more information.

All swimmers must attend at least one day the first week of swim practice.  During this week, the coach will determine if the new swimmers have the skill level to join the team, and also ensure returning swimmers are grouped in the correct lane.  If you are unable to attend this week, please contact the coaches.

 Q:  Can my child sign up for the swim team and not swim the meets?

Yes, swimming the meets is not mandatory, but it is fun. The dual meets are low stress and all swimmers get to swim two strokes and one relay.

Q: What does it cost to join the team?

The pricing for the 2018 summer season is a family admin fee  (credit card fees, additional Florida Swimming costs, some meet fees and expenses, etc.) of $50, plus $250 per swimmer for the entire season ( 4 months for one low price). This includes the cost of practice 5x per week, dual meets and 12 and under party.  Summer swim athletes must also be registered with USA Swimming/Florida Swimming for $37.50 There are also some modest additional entry fees for some of the major swim meets as well as our team banquet and team victory parties after the championship meets.  

At registration, you will be required to make a $100 volunteer requirement deposit.  This amount will be credited to your account  if you complete ALL your volunteer requirements.

Q: Do I have to be registered with USA Swimming/Florida Swimming?

Yes, all swimmers must be registered with USA Swimming/Florida Swimming for team insurance coverage. We handle this registration for you when you sign up. Swimmers that are year round swimmers register every September for a 12 month period. Swimmers that are joining the CCCA Dolphins summer team that did not register last September must pay the $40.00 2018 USA-S/FL Seasonal fee.  The registration period is from April 1st to August 28th, 2018.    

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Volunteer Information

 Q:  Do I have to sign up to volunteer at the swim meets if my child chooses not
to swim the meets?

A:  Yes. All families have to sign up for 3 regular volunteer slots  and 2 for the PCL Swim meet regardless of how many meets their swimmer chooses to swim.  This year, our team is hosting the Private Club League Championship (PCL) in June and volunteer support is necessary for the success of the meet!

Q:  When should I sign up for my 5 volunteer slots?

A:  You are able sign up for your volunteer slots online starting the first day of swim practice, April 2nd.

Q:  Can I sign up for any volunteer position?

A:  Yes, however some positions are better suited to a returning family.  It is best to contact the volunteer coordinator  (volunteeradmin@cccaquatics.org) to discuss any questions you have

Q:  How do I sign up for my volunteer slots?

A:  Under the "events tab", all events will be listed.  Click on "job sign up" to volunteer

Q:  How can I see on the website what I have volunteered for?

A:  Go to the Events tab.  Click on "Reports" Choose job signup for My Account and enter your start and end date and click search. You will see a report showing all of your volunteer positions.

Q.  What if I have signed up to volunteer, but I am no longer able to attend?

A.  You will be required to find a substitute.  You may find one yourself using the member directory, or contact the volunteer administrator.

Q.  What if I did not complete my  volunteer positions by the end of the year, and I was unable to find a replacement?

A.  We cannot stress enough the importance of meeting your volunteer requirements.  This team would not be able to run without the time and effort put in by the volunteers.  At registration, all families were required to pay a deposit of $100 for their volunteer hours.  If all their hours were completed, this deposit will be credited towards their account at the end of the season and can be used towards the cost of the year end banquet

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Billing Questions

Q.  At registration, I used my credit card to pay for my fees.  Will my card be automatically charged for any ongoing fees during the season?

A:   All families are required to maintain a valid credit card on file.  You may view your account at any time by logging into the Dolphin website and click on "my account"

Q.  Why are my fees not billed through Countryside Country Club?

A:  The Dolphin Swim Team is not a part of Countryside Country Club.  We pay the coaches separately through the team, all events are charged through the team.  The club does not charge us for the use of the pool and in return, all swimmers must be members in good standing of the club.  Therefore, you will NEVER have any Dolphin Charges go through your Countryside Country Club account.  All billing questions must be addressed to treasurer@cccaquatics.org.  Please note that the team is run by a VOLUNTEER Board made up of swim parents.

 

Q.  How am I billed for my additional fees such as swim meet entries?

A:  Your credit card will be charged for the following(if your child participated):

1.  Swim Meets:  Dual meets are included in your swim fees.  Championship and individual meets are not included.  (Click HERE for description of these meets) Your credit card will be charged on the date that the meet file is sent to the host team.  At this point in time, the meet fees are not refundable because the team is obligated to pay the fees as per the entry file.

2.  Parties:  The 12 and under party is included as part of your registration fees.  If there is a party poolside and the barbecue is open, you will pay as you go.  However, for the large banquets held at the clubhouse, the team pays the club based on the number of people signed up to attend.  Therefore, for these parties, there will be an online registration form and your credit card will be charged the date that the numbers are required by the club (usually 2 days in advance of the event).  This fee is non refundable as at this point, the team is required to pay the club based on the numbers submitted.

3.  Photos:  Each year, the swimmer has his/her photo taken and the family may purchase individual and  team photos.  Your Dolphin Account will be charged for these photos the week following the date the photo was taken.  

4.  Apparel:  All purchases made from the existing apparel inventory must be paid by check payable to CCCA, or if you prefer, your credit card will be charged prior to receiving the apparel.

Q:  Is the Dolphin invoice the same as my club invoice?

A:  No! The Dolphin Swim Team is run completely separate from the Club.  Your invoice for the Dolphins is generated by the Swim Team system and is not linked to the club in any way.

Q:  Who do I contact if I have questions about my invoice?

A:  Please contact the treasurer with any questions:  treasurer@cccaquatics.org

Q:  Where can I see the detailed charges on my account?

A:  After you've logged on, go to "$ My Invoice/Payment" tab.  Under this tab, you can see current and past invoices and all payments you've made.  You also can see any currently posted charges that haven't yet been invoiced by going to "My account" tab

Q:  We have already registered but have decided not to swim.  Can I get a refund?

A:  Unfortunately, all fees are non refundable. 

Q:  I have signed up for a swim meet, but I am unable to attend.  Can I get a refund on my meet entry fees?

A:  Unfortunately, there is no refund on meet entry fees.  The team must submit payment to the host club whether or not a swimmer shows up for the meet.  Note:  this does not apply to Dual meets, as these meets are included as part of your registration fee.

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Using the Website 

Q:  Can I change my password?

A:  Yes.  After you sign in, click on "change Password"

Q:  How can I change my email address or other contact information?

A:  After signing in , Click on "My Account" and change your personal information.  Make sure to click "save" at the bottom when you are done.  You may also change your login email address by highlighting the old address and typing in the new address.

Q:  Do I need a username/password for each family member?

A:  No.  Membership is set up as ONE ACCOUNT per family.  A family account can cover multiple swimmers in that family

Q:  Sometimes, some of the choices on the top navigation bar of the website are missing.  How do I see them?

A:  Some parts of the website are visible only after you sign-in. 

Q:  How can I get a member directory:

A:  First, you must sign in with your member name and password.  Then, click the "members" tab under the main navigation bar.  This will take you to the Member search page.  here you can look up individual members or groups.  Swimmer names, parent names, street address, email address and home phone numbers are visible for all members who have not indicated a preference under "My Account" to not be in the directory.  To be removed from the directory, select "no, I do not want to participate" in the "Member Search" box.  Note that if you are not in the directory you also can not see a directory of others.

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Entering Swim Meets 

Q:  How do I know when and where the meets are?

A:  All meets will be listed in the "Events" tab.  They will also be viewable in the "Calendar" tab.

Q:  Do I need to sign- up ahead of time for the meets?

A:  Yes, you must sign up for all the meets, including dual meets.  Under the "Events" tab, scroll down to a particular meet and you will see a "sign up" tab for the meet.  Follow the directions for sign up.  If you do not see a "sign up" button, it means that particular meet is not turned on yet.  Usually a meet is "turned on" a week or two before the event.

Q:  Will I be able to select my events for the meets?

A:  Yes and no!  For the dual meets, you will simply be indicating whether or not you will be attending.  The coaches will determine which strokes will be swum at the meet.  For all other meets, you will be given the option to select your events and days.  Simply follow the directions after you select "sign up" for a particular event.

Q:  Where do entry times come from? Can I submit alternate entry times?

A:  Entry times are generally a swimmer's fastest legal time in an event recorded in our database.  A swimmer who does not have a time in an event may be entered by the coach with no-time, or a time estimate from a similar event or practice.  If you have alternate times for the coach to consider, include them in the "notes" section when you are signing up for a meet.

Q:  How do I know that my meet entries are accepted?

A:  When you select your child's desired events at a meet, they will have a status of "committed".  Coaches will review, update and finalize all entries after the entry deadline.  Once this process is completed, each swimmer's status will change to "approved" typically within a few days of the entry deadline.

Q:  How do I pay my meet fees?

A:  Your credit card will be charged the day that the meet file is due to the host team.  This is usually a day or two after the deadline to register on the website. The fees charged will be clearly listed in your account and any questions can be directed to treasurer@cccaquatics.org.   There is NOT a fee for dual meets.  The fee for all other meets will be dependent on the number of events selected and the fees will be listed as you select your events.

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Practice Information

Q:  What are the practice times for the different age groups?

A:  Go to practice schedule to see times

Q:  Am I able to pay for my child to practice with the team, but not compete?

A:  You are able to do that although much of the fun is in competing. The fees, however, stay the same.

Q:  Can my child go to a swim practice other than the one he/she is scheduled for?

A:  It is best to keep your child in their assigned practice group. However, if your child is going to camp and needs an earlier practice, they may come to the earlier practice. If your child or children are swimming at the 7am practice, they must sign up in advance.  This will ensure that there are an appropriate number of coaches available to ensure a safe and effective practice. 

Q:  Am I able to drop off my young swimmer poolside and pick up when practice is over?

A:  No. There are too many swimmers for careful watch to be kept on a young/new swimmer. Unless specific arrangements are made with a coach, a parent is required to be poolside.

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Social Events

Q:  What social events are available for the swimmers?

A:  The summer swim team is meant to be very social and lots of fun for the swimmers. Our big three social events include the two parties after the championship meets and a season end banquet.  There is also a 12&under party, senior kayak trip, fun Friday's and the away meet in Lakeland, which is fun for all!

Q:  How do I know when and where the events are?

A:  All dates will be viewable in the "Events" view and the "Calendar" view

Q:  Is there a fee for the events?

A:  The costs of most of the social events are a part of your registration fee.  The meal at the championship parties and the banquet, are not included and there is a separate fee for the Senior trip.  For the banquets held in the clubhouse, the team will work with the club to determine the cost of the meal and once you rsvp "yes" to a party, the fee will be charged to your team account and charged to your credit card a few days before the event. These fees are non-refundable as the team pays the club based on the numbers signed up.

Q:  Do we need to RSVP for the social events?

A:  Yes, for planning purposes, it is good for us to know the numbers that will be attending.  As with all events, there will be a "sign up" tab if sign up is required.

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Apparel

Q:  Is my swimmer required to wear a team suit?

A:  The suit is not mandatory, but is encouraged.   You may  contact our apparel board member for additional information apparel@cccaquatics.org

Q:  Do I need to wear a cap?

A: No, a cap is not mandatory.  However, if you do wear a cap, it must be a "Dolphin" Swim cap.  You will receive a free latex Dolphin cap for each registered child.  Additional latex or silicone caps with your child's name on them can be purchased through our apparel board member. Cap order forms will also be available during the first week of practice.  apparel@cccaquatics.org

Q:  Is there other "Dolphin" apparel that I can purchase for my swimmer?

A:  You will receive a free team tshirt for each registered child.  The team also has a large selection of shirts, shorts, caps, car decals etc for you to support the team! These can be purchased through our apparel board member apparel@cccaquatics.org.  There are also items available via the swimoutlet.com link on the home page.

 Q:  Where do I find information about what apparel is available for sale?

A:  Go to "team info" tab, and click on "apparel" or follow link apparel 

Q:  How will I be billed for any apparel that I purchase?

A:  More info to follow for 2018

 

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