FAQ's

What time does each lesson begin? 

Swim lessons begin every half hour. Our first time slot in Session A is 3:30, in Session B-F the first time slot is at 2:00 then 2:30 and so on. Our last class begins at 6:30pm and ends at 7:00pm. Each half hour we signal the start and end of each class with a loud whistle. 

What time do you offer each swim level?

Helen’s Happy Swim School offers all swim levels at each time slot. When you sign up on the yellow registration form you simply select the time slot which works best for you. Please select three different time slots just in case your class level is full for your first choice of time.

How do I select a class level for my swimmer?

Refer to the yellow registration form.  On the upper right area of the form there is a box labeled ability codes. These ability codes coincide with our swim levels. Select the letter that best describes your child’s swimming ability and enter it under Ability Code. 

I have two kids.  Can they take their lessons at the same time?

Yes, as long as there is available space, we can schedule your swimmers to take their class during the same time slot.

I have a 3 year old and a 5 year old who are both beginners. Can they be in the same class?

HH Swim School groups all classes by age and ability. The goal of our swim school is for each swimmer to get the most out of each lesson.  This is not possible if swimmers are grouped together with a big age variation. In this case the three year old swimmer will learn at a different pace than the 5 year old swimmer which will impede the older swimmer from progressing. Each swimmer will learn more and get the most out of their lesson in two different group classes with swimmers of the same age.

What is the best time of day to take our swim lessons?

Generally our early time slots 2:00, 2:30, 3:00, and 3:30 are our least busy time and also the warmest part of the day. Our most impacted time slots are 4:30, 5:00, 5:30. During these time slots the pool has a higher volume of swimmers in the water.

We are not available for one week of a two week session.  Can we still sign up?

In a two week session, if you are only available for one week you are allowed to split a session and only attend one week. We do require this to be the first week of a two week session and not during the hours of 4-5:30.Fees will be prorated accordingly.  

My three year old is reluctant and fearful of the water. What happens if they refuse to get in the pool for their lesson?

We are very familiar with reluctant swimmers and try our best to provide a fun and welcoming environment for swimmers to enjoy their time in the pool and learn new skills. In order to provide the best experience for your new swimmer our policy is as follows:

Special Policy for Tot I, Tot II & Beginner I classes, ages 3& 4:

• With our most beginning swimmers we want to encourage and foster a love for the water. We understand not all swimmers ages 3 & 4 are ready and willing to participate. We want all our swimmers to have a positive experience and not feel any added pressure to take the plunge. For Tot I, Tot II & Beginner I classes with children ages 3 & 4: If your swimmer does not participate in class by the end of the second day of classes we will issue a full refund and encourage your swimmer to try again at a later session or the following summer. 

My son took lessons at the YMCA and is a guppy. What swim level would that be on your level chart?

HH Swim School has a unique badge level system we have developed over 20 years of teaching swimming lessons. The badge level system utilizes a teaching progression that builds on skills learned at each level. When filling out the registration form refer to the ability code box located on the upper right hand corner of the form. Find the letter that best describes your child’s ability and enter it in the “Ability Code” box on the form. 

Our family took lessons last year and I forgot what level they left off at. Can you look up the level my children completed last year?

Swimmers ability will change from summer to summer. If your swimmer took lessons last year it is expected that they have regressed a bit from where they left off last year. We recommend circling the ability code that best suits your swimmers level rather than going by last year’s level.

My swimmer missed a day of their swim lesson. Can we make it up?

The HH Swim School policy is no make ups for missed lessons. We strive to accommodate our clients as much as possible and provide the best swim lesson experience.  Therefore making up a missed lesson is not possible. 

What happens if my swimmer is grouped with other swimmers that are not the same ability?

HH Swim School will make changes to incompatible group classes on the first or second day of a session. Sometimes a child’s ability is not accurate and is grouped in a class that may not work for all the swimmers in the class. If the instructor feels there are incompatible skill levels in a group class, we will make changes to correct this. Please note, swimmers may be moved to a new class and may be moved to a different teacher in order for this to be resolved. Our goal is to create a group class that will progress at a common pace towards learning new skills.

My daughter had a great swim instructor last year. Can we request an instructor?

HH Swim School does take swim instructor requests and will try our best to fill all requests. Please note due to many scheduling variables we do not guarantee any swim instructor request. 

Helen's Happy Swim School Tax ID # 27-5171043