Q. I just joined
the team, what should I do now?
Q. How do I update
my account or child's information?
Q. I have a new
child joining the team, how do I add (s)he to my
password doesn't work?
Q. How do I find
out what meets my swimmer should attend?
Q. How do I let my
coach know that I want to attend a meet?
Q. Where can I check my children best times
and meet results?
Q. Where can I check the complete meet
Q. How do I register my children to swim in a
Q. Are there fees
to participate in meets?
Q. When and how
do I pay meet registrations?
Q. What if I have
a question for my coach?
Q. Who do I ask if
I have a question about the team or an upcoming
Q. How do I know
my account balance and make a payment?
Q. How do I track and see my payments/invoices
Q. How do I setup my ePayment
Q. I setup my payment method, but I still not
able to register my kids(s) in a swim meet. What Am I
Q. I downloaded
the OnDeck Parent mobile app; How do I login?
Q. How do I know
events detail and fees from previous meets?
Q. We accidently
signed a swimmer up for and event and would like to change it to
another event. How do I d o that?
Q. How do I add my
mobile number to receive SMS Texts?
What is IMR and IMX swim meet?
Watch tutorial videos
OnDeck Mobile app tutorial videos
A. If you are a new swim
team parent, click on "Start Registration" link located on the
right menu under Sign In section.
In addition, we have a Facebook page and a Twitter account for our team. These are
used as a place to post pictures, information about events, meet
results, etc. Click on the links provided and "Like Us" and "Follow
Us" to stay up-to-date.
If you need to contact our coaching staff or our
Parents Advisory Committee, click on "Our Coaches" link to find
their contact information. You can always use our "Contact Us"
A. You may have some
permission to change certain data. To change the information you
require, login into the website, and click on "My Account"
menu option on the right side menu to expand menu, and then click
on "My Account" link to edit your account, click on the swimmers
name you want to change.
A. To add a new
member to your account, login into the
website, click on click on "System"
menu option to expand menu, click on "Start Registration",
click on "Register Now". You will have the
option to "Add Member". Complete the information requested and
submit your addition.
A. Go to the website and
click on "Sign In" on the right side, then
"Forgot password?" and enter
your email address. You will get an email with instruction to reset
A. You can check our
website under the "Team Events" section. It will be noted on
the schedule and on the event: the date of the meet, the location
of the meet, and which swimmers are eligible to
A. Our system allows you to
register your children to swim meets yourself. Refer
to HOW TO SIGN-UP FOR SWIM MEETS for
instructions on how to commit to meets. Keep in mind that the coach
may change the events for the swimmers. You can select the events,
but it is ultimately up to the coach what events your child will be
A. You can see times
under swimmers profile.
Login and click on My Account
Click on "Members" tab
Click on swimmer name
"Best Times" tab or "Meet Results" tab
A. To see complete
meet results from a swim meet
Login and click on "Team Events"
Click on "Past & Archive"
From the "Event Category" drop-down,
elect "Meet" and click on "Search"
Look for the meet you want to see results and
click on the meet name
Scroll down and click on the meet
results link yuo want to see
A. Yes. Each meet has
different fees that are based on a number of different
factors. The length of the meet, location, type of meet,
number of events your child is entered in etc. We will detail
meet fees for each meet available when the event is created in our
website. We have to pay the hosting team for these fees
before meet, so there is no refunds once payment is submitted. This
is a FGC policy.
A. Once you register
your swimmer to attend to a swim meet, and coaches approve and send
the entries file to the hosting team, an invoice entry will be
generated in your account detailing the amount to pay. Credit card
on file will be charge the 1st of
the following month. ACH (bank account), charges will be
reflected the 10th of the following month.
A. You can speak with your
coach before or after practice or by emailing them at their address
listed under the Coaches section on the website. Please do
not try to speak with the coaches during practice to prevent
A. The easiest thing to do
is using our website Contact Form. Someone from our PAC or
our coaching staff will answer your questions. You can also email
your coach if is something specific about your group.
A. Once you login, click on
"My Account", then click on "$My Invoice/Payment". You can
expand each one of the three section by clicking on the arrow
pointing right. To make a payment, click on the "Make Payment"
Q. How do I track
and see my payments/invoices history?
A.To learn how to track
and see invoices/payments under your
- Click on MY
Account to expand menu
- Clink on My
- Click on Billing
History section header to expand the history.
ePay system will be use ONLY FOR MEET REGISTRATION FEES and is
required in order to attend future meets including home meets. Your
YMCA membership, US Swimming membership, and swim team membership
will continue been charged by the YMCA.
Without a valid payment
method, you will not be able to register your swimmer to any meet,
and coaches have instruction to not register any swimmer in order
to comply with this validation.
To setup your auto pay
method, please follow these steps.
Go to My Account >
Setup Auto Pay
Click the "Current
Payment Method" drop down and select either Automatically charge
BANK ACCOUNT(ACH) below or Automatically charge CREDIT CARD below.
?For secutiry resons we recommend not using CheckCards, use
Click the Edit link to
the right of the "Bank Account on File" or "Credit Card on File"
Fill in the bank
account or credit card details
Once you setup your payment
To learn how to make
on-demand payments click here
setup my payment method, but I still not able to register my
kids(s) in a swim meet. What Am I missing?
Once you add the credit card or ACH, you must
associated that payment method to both, "Use for Fees
Associated With Your Account" and "Use for On Demand
A. To login to OnDeck
Parent mobile app, use your same login email address and password
you use in our main website.
A. To see details about
previous meets, Go to Home > Click on Team Events >
Click on "Past & Archive" tab > Select "Meet" in event
category drop down list > Click on the event to see
A. If the meet registration
still open, go back to the event committment section and make your
changes. Once swim meet entries have been sent to the meet host,
they cannot be changed or
transfer to other events after they have received the entries from
a team. You can do a deck entry if there is space
available in the event
and entry fees could be
twice the amount of the regulat fee. Deck entries can only be done the day of the
event before the meet starts, and you must let your coach know
which deck entry you want to do.
1. Go to My
Account > My
2. To add an SMS number for one
of the athletes in the account, click their
name; otherwise stay on the current screen.
3. Click the Add
SMS button to the right of the box.
4. Fill in the Cell Number and
Cell Carrier in the pop up and click
the Send button
5. A pop up will say that a
text has been sent to the cell number for
6. Check your cell phone for
this message and note the Verification / Validation code. Note that
some cell carriers can take a while to deliver the message. Do not
close the popup verification windows otherwise you will have to
repeat this process.
7. Enter this number in the
“Verification Code” field and
8. The cell number will appear
in the box with the “Verified” checkbox
IMX stands for IM Extreme and IMR stands for IM
Ready. During each season whenever you swim an event the time
is registered on the USA swimming web site. Different times
score different “power points”. The faster the
time the higher the power points are for each swimmer. For
each event (distance and stroke) swimmers are ranked locally and
nationally depending on these power point
To have an IMR or IM ready score, the swimmer
needs to swim all the events that are appropriate for his/her age
group during each season. Then a score is calculated on the
web site and the score is compared to other swimmers of the same
The IM ready events
For 10 and under swimmers the events are:
100 free, 50 back, 50 Breast, 50 fly and 100 IM (Short course) or
200 IM (long course).
For 11-12 year olds: 200 free, 50 back, 50
breast, 50 fly and 100 IM (sc), 200 IM (lc).
For 13-18: 400 free (lc) or 500 free (sc),
100 back, 100 breast, 100 fly and 200 IM.
The IM extreme events
10 and under: 200 free, 100 back, 100
breast, 100 fly and 200 IM
11-12: 400 free (lc) or 500 free (sc), 100
back, 100 breast, 100 fly and 200 IM.
13-18: 400 free (lc) or 500 free (sc), 200
back, 200 breast, 200 fly, 200 IM and 400 IM.
Following we present some
documents that might help answer any other questions you may