FAQ

 

FREQUENTLY ASKED QUESTIONS: 

Q. I just joined the team, what should I do now?

Q. How do I setup my ePayment option?

Q. I setup my payment method, but I still not able to register my kids(s) in a swim meet. What Am I missing?

Q. How do I update my account or child's information?

Q. I have a new child joining the team, how do I add (s)he to my account?

Q. My password doesn't work?

Q. How do I find out what meets my swimmer should attend?

Q. How do I let my coach know that I want to attend a meet?

Q. Where can I check my children best times and meet results?

Q. Where can I check the complete meet results?

Q. How do I register my children to swim in a swim meet?

Q. Are there fees to participate in meets?

Q. When and how do I pay meet registrations?

Q. What if I have a question for my coach?

Q. Who do I ask if I have a question about the team or an upcoming meet?

Q. How do I know my account balance and make a payment?

Q. How do I track and see my payments/invoices history?

Q. I downloaded the OnDeck Parent mobile app; How do I login?

Q. How do I know events detail and fees from previous meets?

Q. We accidently signed a swimmer up for and event and would like to change it to another event. How do I d o that?

Q. How do I add my mobile number to receive SMS Texts?

Q. What is IMR and IMX swim meet?

 

Watch tutorial videos

OnDeck Mobile app tutorial videos


 

Q. I just joined the team, what should I do now?

A. If you are a new swim team parent, click on "Start Registration" link located on the right menu under Sign In section.

In addition, we have a Facebook page and a Twitter account for our team.  These are used as a place to post pictures, information about events, meet results, etc. Click on the links provided and "Like Us" and "Follow Us" to stay up-to-date.

If you need to contact our coaching staff or our Parents Advisory Committee, click on "Our Coaches" link to find their contact information. You can always use our "Contact Us" form.

Q. How do I setup my ePayment option?

A. ePay system will be use ONLY FOR MEET REGISTRATION FEES and is required in order to attend future meets including home meets. Your YMCA membership, US Swimming membership, and swim team membership will continue been charged by the YMCA.

Without a valid payment method, you will not be able to register your swimmer to any meet, and coaches have instruction to not register any swimmer in order to comply with this validation. 

To setup your auto pay method, please follow these steps.

  1. Sign in 
  2. Go to My Account > Setup Auto Pay
  3. Click the "Current Payment Method" drop down and select either Automatically charge BANK ACCOUNT(ACH) below or Automatically charge CREDIT CARD below. ?For secutiry resons we recommend not using CheckCards, use ACH.
  4. Click the Edit link to the right of the "Bank Account on File" or "Credit Card on File" field
  5. Fill in the bank account or credit card details
  6. Click Save Changes

Once you setup your payment information:

  • To learn how to make on-demand payments click here

 

Q. I setup my payment method, but I still not able to register my kids(s) in a swim meet. What Am I missing?

A.   Once you add the credit card or ACH, you must associated that payment method to both, "Use for Fees Associated With Your Account" and "Use for On Demand Payments".

Q. How do I update my account or child's information?

A. You may have some permission to change certain data. To change the information you require, login into the  website, and click on "My Account" menu option on the right side menu to expand menu, and then click on "My Account" link to edit your account, click on the swimmers name you want to change.

Q. I have a new child joining the team, how do I add (s)he to my account?

A. To add a new member to your account, login into the   website, click on click on "System" menu option to expand menu, click on "Start Registration", click on "Register Now". You will have the option to "Add Member". Complete the information requested and submit your addition.

Q. My password doesn't work. What do I do?

A. Go to the website and click on "Sign In" on the right side, then "Forgot password?" and enter your email address. You will get an email with instruction to reset your password.

Q. How do I find out what meets my swimmer should attend?

A. You can check our website under the "Team Events" section.  It will be noted on the schedule and on the event: the date of the meet, the location of the meet, and which swimmers are eligible to attend.

Q. How do I let my coach know that I want to attend a meet?

A. Our system allows you to register your children to swim meets yourself. Refer to HOW TO SIGN-UP FOR SWIM MEETS for instructions on how to commit to meets. Keep in mind that the coach may change the events for the swimmers. You can select the events, but it is ultimately up to the coach what events your child will be entered in.

Q. Where can I check my children best times and meet results?

A.  You can see times under swimmers profile.

  1. Login and click on My Account
  2. Click on "Members" tab
  3. Click on swimmer name
  4. Choose between  "Best Times" tab or "Meet Results" tab

Q. Where can I check global meet results?

A. To see complete meet results from a swim meet

  1. Login and click on "Team Events" button
  2. Click on "Past & Archive" tab
  3. From the "Event Category" drop-down, s elect "Meet" and click on "Search"
  4. Look for the meet you want to see results and click on the meet name
  5. Scroll down and click on the meet results link yuo want to see

Q. Are there fees to participate in meets?

A. Yes.  Each meet has different fees that are based on a number of different factors. The length of the meet, location, type of meet, number of events your child is entered in etc.  We will detail meet fees for each meet available when the event is created in our website.  We have to pay the hosting team for these fees before meet, so there is no refunds once payment is submitted. This is a FGC policy. 

Q. When and how do I pay meet registrations?

A. Once you register your swimmer to attend to a swim meet, and coaches approve and send the entries file to the hosting team, an invoice entry will be generated in your account detailing the amount to pay. Credit card on file will be charge the 1st of the following month. ACH (bank account), charges will be reflected the 10th of the following month.

Q. What if I have a question for my coach?

A. You can speak with your coach before or after practice or by emailing them at their address listed under the Coaches section on the website.  Please do not try to speak with the coaches during practice to prevent interruptions.

Q. Who do I ask if I have a question about the team or an upcoming meet?

A. The easiest thing to do is using our website Contact Form.  Someone from our PAC or our coaching staff will answer your questions. You can also email your coach if is something specific about your group.

Q. How do I know my account balance and make a payment?

A. Once you login, click on "My Account", then click on "$My Invoice/Payment". You can expand each one of the three section by clicking on the arrow pointing right. To make a payment, click on the "Make Payment" tab.

Q. How do I track and see my payments/invoices history?

A.To learn how to track and see invoices/payments under your account 
  1. Login into ysfbarracudas.com
  2. Click on MY Account to expand menu
  3. Clink on My Invoice/Payment
  4. Click on Billing History section header to expand the history.

Q. I downloaded the OnDeck Parent mobile app; how do I login?

A. To login to OnDeck Parent mobile app, use your same login email address and password you use in our main website.

Q. How do I know events detail from previous meets?

A. To see details about previous meets, Go to Home > Click on Team Events > Click on "Past & Archive" tab > Select "Meet" in event category drop down list > Click on the event to see details.

Q. We accidently signed a swimmer up for and swim meet event and would like to change it to another event. How do I d o that?

A. If the meet registration still open, go back to the event committment section and make your changes. Once swim meet entries have been sent to the meet host, they cannot be changed or transfer to other events after they have received the entries from a team. You can do a deck entry if there is space available in the event and entry fees could be  twice the amount of the regulat fee. Deck entries can only be done the day of the event before the meet starts, and you must let your coach know which deck entry you want to do.

Q. How do I add my mobile number to receive SMS Texts?

1.    Go to My Account > My Account

2.    To add an SMS number for one of the athletes in the account, click their name; otherwise stay on the current screen.

3.    Click the Add SMS button to the right of the box.

4.    Fill in the Cell Number and Cell Carrier in the pop up and click the Send button

5.    A pop up will say that a text has been sent to the cell number for verification

6.    Check your cell phone for this message and note the Verification / Validation code. Note that some cell carriers can take a while to deliver the message. Do not close the popup verification windows otherwise you will have to repeat this process.

7.    Enter this number in the “Verification Code” field and click Verify.

8.    The cell number will appear in the box with the “Verified” checkbox checked

Q. What is an IMR and IMX swim meet?

IMX stands for IM Extreme and IMR stands for IM Ready.  During each season whenever you swim an event the time is registered on the USA swimming web site.  Different times score different “power points”.  The faster the time the higher the power points are for each swimmer.  For each event (distance and stroke) swimmers are ranked locally and nationally depending on these power point scores. 

To have an IMR or IM ready score, the swimmer needs to swim all the events that are appropriate for his/her age group during each season.  Then a score is calculated on the web site and the score is compared to other swimmers of the same age.

The IM ready events are:

  • For 10 and under swimmers the events are:  100 free, 50 back, 50 Breast, 50 fly and 100 IM (Short course) or 200 IM (long course).
  • For 11-12 year olds:  200 free, 50 back, 50 breast, 50 fly and 100 IM (sc), 200 IM (lc).
  • For 13-18:  400 free (lc) or 500 free (sc), 100 back, 100 breast, 100 fly and 200 IM.

The IM extreme events are:

  • 10 and under:  200 free, 100 back, 100 breast, 100 fly and 200 IM
  • 11-12:  400 free (lc) or 500 free (sc), 100 back, 100 breast, 100 fly and 200 IM.
  • 13-18:  400 free (lc) or 500 free (sc), 200 back, 200 breast, 200 fly, 200 IM and 400 IM. 

 

Following we present some documents that might help answer any other questions you may have.

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