General FAQ

LEARN TO SWIM FREQUENTLY ASKED QUESTIONS

We recommend that all prospective students visit our facility and observe a class to see our program in action. An appointment is not required, please stop by during our scheduled classes and camps. We have addressed some of our frequently asked questions below:


Is the pool heated? What temperature is your pool?

Is your pool indoors?

What if it is raining or cold outside?

Is there a place for students to shower and change?

How many students are in each class?

Are parents allowed in the water with their kids?

Am I able to observe my child's swim lessons?

Do parents have to stay at the facility during classes and camps?

What if my child is sick or we miss a lesson?

How can I schedule a make-up lesson?

Can I put my class on hold or take a break?

This is our first lesson what should we do?

What is a Deck Supervisor?

What should I bring to swim class?

Is my child required to wear goggles?

What type of swimsuit should I wear? 

What if my child cries or is afraid?

Who do I talk to about my concerns?

When does my child move up to the next level? Do we need to switch to a new class?

Will my class have the same instructor for every lesson?

How do I contact my child's teacher?

How long will it take my child to learn to swim?

When will my child be "drown proofed?"

My child does not seem to be progressing, what can I do to help?




 

 

 

 

Is the pool heated? What temperature is your pool?
Yes, the city of Santa Clara maintains our pool and keeps it heated year round. The pool is kept at 81 degrees Fahrenheit. 

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Is your pool indoors?

All of our facilities are outdoor all year, with the exception of the International Swim Center in Santa Clara. At ISC, we erect a large dome over the pool during winter months. Generally we have the dome up from November-April, but the dates are not fixed and may vary. 

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What if it is raining or cold outside?
We swim rain or shine. We do not close or cancel our classes due to rain or cold weather. The only time we would cancel class due to weather would be if there is lightning in the area. In that case, we will send email notifications to all families as soon as possible.


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Is there a place for students to shower and change?
Showers and changing rooms are on-site, a short distance from the pool. Lockers are not provided. Children over the age of 5 years old are not permitted in the locker room of their opposite sex. We do not have any family changing rooms at this time.

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How many students are in each class?

Our classes have up to 4 students per instructor. The only exceptions are Baby Starfish, which has up to 6, and Pre Comp Prep, which has up to 8.  Our instructors will divide their class time evenly among students and work with each student at their individual level.

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Are parents allowed in the water with the kids?

The only class in which parents are allowed to participate is the Baby Starfish class for students under 3 years old. The baby level requires a parent or adult in the water for the duration of the class. For all other levels, parents are not permitted to enter the water. The only people allowed in the pool are the instructors and the students. We also ask that parents keep a safe distance from the edge of the pool while classes are in session to ensure a safe and effective lesson for all students. 

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Am I able to observe my child's swim lessons?
Yes, anyone is welcome to watch their child swim. We do ask that you do not hover over the water.  There are benches near the teaching pool that are available for observation.

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Do parents have to stay at the facility during classes and camps?

Yes, we ask that parents remain at the facility during their child's swim class or camp and refrain from dropping students off outside the facility. We are not a child care facility and in the event of an unexpected class cancellation or emergency, parents must be present. 

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What if my child is sick or we miss a lesson?
If your child has flu-like symptoms, has a fever or any digestion problems they should not be in swim class. We do not offer any refunds, credits, reschedules, or makeups for missed classes. If a doctor recommends that your student not continue swimming, you may cancel your class immediately due to a medical reason. We require that you submit a doctor's note along with the cancellation form. We will cancel the class and credit your swim school account for any unused classes from the date that the note is received. We cannot credit your account for missed classes that have already taken place even if there is a medical note as your child was reserving that spot in the class. If you do require a medical cancellation, your spot will not be saved for you. As soon as your class is canceled and your account is credited, the spot is opened up to other students. 

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How can I schedule a make-up lesson?

We do not offer make-up lessons. If you miss your scheduled class or camp for any reason, there are no make-ups, reschedules, refunds, or credits. Your tuition guarantees your student's spot is saved in the class or camp, regardless of your attendance. If the swim school is closed or we cancel your class, and you receive less than the agreed upon number of classes, we will credit your swim school account.  Please refer to our policies and procedures for more specific details of your agreement with the swim school, including credits and closures.

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Can I put my classes on hold or take a break?

We cannot save a spot in any class or camp without payment. If you will be going on a vacation or know that you will be missing a number of lessons, we suggest that you cancel the class or camp and return when you are able to attend consistently. If you cancel your class or camp, your space will not be reserved and you will not have priority enrollment when you return. For this reason, some of our students choose to remain enrolled during their vacation or break to ensure that they still have a space in a class when they return. We do not take attendance in our classes. As long as a student has paid tuition, they will have a space reserved in a class. 

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This is our first lesson what should we do?
We recommend that you arrive about 15 minutes early to your first class so that you have enough time to find parking and locate your instructor. Make sure your child has used the restroom and is ready to get into the water when class begins. When you enter our facility check in with our deck supervisor and they will show you where your instructor is.  

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What is a Deck Supervisor?
A Deck Supervisor is the staff member who oversees classes on any given shift. They are a wonderful resource if you have questions about your child’s progress, and can serve as a liason for your child’s teacher.  Deck supervisors have our master list of classes and perform all of the assessments required in order to move students to the next level. Our Deck Supervisors wear a blue shirt and sit on the south end of the pool.

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What should I bring to swim class?
We provide most of the equipment required (fins, learning equipment, etc.). All you need to bring is a swim suit, towel, and goggles (children not potty trained are required to wear a re-usable "swim diaper", not the disposable kind).  We suggest during the winter months that students wear caps and wetsuits to keep warm.  We have these items for sale in the swim school office if needed. 

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Is my child required to use goggles?
Goggles are recommended, but not required. Some children's eyes are more sensitive than others, and therefore would significantly benefit from goggles. The best rule to follow when making the decision is whether or not the child will fully participate in aquatic activities without the use of goggles. If the answer is no, we suggest trying a pair.

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What type of swimsuit should I wear? 

Students should wear whatever type of swim suit they feel most comfortable in. We do require that all students wear attire that is made for swimming or use in the water (swimsuits, jammers, board shorts, wetsuits, etc.). Cotton t-shirts or other street clothing is not allowed in the pool as it may damage our filtration system. 

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What if my child cries or is afraid?
All of our staff are trained to deal with even the most frightened and/or upset children. If you need help getting your child into the pool, our deck supervisors will be there to assist you. In the beginning levels we incorporate toys and songs and lots of smiles specially created for the fearful little ones.

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Who do I talk to about my concerns?
Due to the fact that our classes are very structured, teachers are not able to talk with the parents. There is a staff member designated as the "Deck Supervisor" on the pool deck at all times. They are there to oversee classes and provide parents with answers concerning your child's progress or other questions you may have.

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When does my child move up to the next level?

The Instructor will move up a child when he/she has demonstrated the skills necessary to advance to the next level. They will ask the deck supervisor to perform an assessment and if they agree that the student is ready, the instructor will begin teaching the next level's skills immediately. All instructors can teach every level, so there is no need to move to a new class. The swim school may move a student to a new class that is a better match for their level if one is available. 

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Will my class have the same instructor for every lesson?

All classes and camps have assigned instructors, however due to many factors (instructor schedule change, employee break times, staff changes, level changes, etc) your class or camp instructor may change at any time with or without notice. You may also have a temporary substitute instructor if your assigned instructor is unable to teach your class ir camp. We try our best to limit instructor changes, but we cannot guarantee that a certain instructor will teach your lesson. All instructors are trained in every level and teach the same curriculum. We recommend that you enroll in a class or camp based on the student's level and schedule preferences rather than a specific instructor. 

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How do I contact my child's teacher?
We do not give out our instructor's personal information. If you would like to get a message to your child's teacher please contact the swim school office staff at 408-246-5003.

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How long will it take for my child to learn to swim?
Every child learns at his or her own pace. There is no way to determine how long it will take to "learn to swim".

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When will my child be drown proofed?
There is no such thing as 'drown-proofing'. No matter your age or ability, no one should ever swim alone.

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My child does not seem to be progressing, what can I do to help?
This is not unusual, especially when facing a new hurdle, (taking off fins, adding arms to kicks, a new style of kicking, breathing, etc.). This is to be expected and usually short-lived. Our teachers are trained to handle these ups and downs and to guide the children through and past these obstacles. Your "Deck Supervisor" is a wonderful resource during these times.

 

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