FAQ

REGISTRATION FREQUENTLY ASKED QUESTIONS

 

 


Can I register online?
Yes.  You can register online.  Log-In or create an account to look for available classes. 

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What are my payment options?
We are a recurring billing program you may pay with a Visa or Mastercard in your swim school account.  We do accept checks on specific circumstances please see the swim school office for details and requirements.

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How long are your sessions?
We are a year-round, perpetual swim program, which means that there are no sessions during the year. Once you enroll in a class, you begin immediately and are automatically renewed every month.

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Can I enroll in any class any time?  Am I stuck with the time I initially enrolled in?
You may join/switch at any time as long as space is available in a class at the appropriate level.

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How do I cancel my class?
If you would like to cancel a class, please submit a cancellation form by the 15th of the month in order to cancel effective the following month. We do not process cancellations mid-month. Forms must be submitted via email to LTScancellations@santaclaraswimclub.org.  Cancellation forms are located on our website under the Registration tab. ***Forms turned in after the 15th of the month will be considered cancellation for the subsequent month.

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Can I request a specific teacher?
It is not possible to request a specific teacher. All of our teachers are trained equally in the classroom and in class hands-on. They then bring their own unique personalities together with their training from the Swim School to create a diverse and wonderful teaching ground for your child.

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If I am a returning student will I have priority enrollment?
We do not have priority enrollment for returning former students. If you cancel a class, you will lose your spot in class. If your desired class is no longer available, you may put your name on the waiting list. You may be on as many waiting lists as you like, even if you are currently enrolled in another class. We are constantly working on our waiting list and moving children through the program.

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If I am on a waiting list will it carry over from month to month or do I need to put myself on the waiting list monthly?
You will remain on the waiting list until the space becomes available.

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