Q- I am new to the First Colony Swim Team Program. How do I know what level to choose?
Q- I called the lesson’s office and no one answered.
Q- I don’t understand why last year my child was swimming and very comfortable in the water but this year is afraid and can’t seem to remember the skills?
Q- Can’t we just put my child in a level ahead to push them more?
Q- My swimmer did not pass only one skill. Why do they have to repeat the level?
Q- We had a class that was cancelled due to lightning and thunder. When will my make- up class be?
Q- How do I know my class has been cancelled due to weather?
We do not cancel classes in advance unless there is a natural disaster like a hurricane. All classes will be cancelled on the day of the class at the pool deck if necessary. If you feel it is too dangerous to drive to the pool, please do not. However, if the storm clears and we were able to provide the lesson, we cannot provide a make-up class for your swimmer. Please do not call the office.
Q- Do you provide make-up classes for missed classes?
Q- During the make-up class my swimmer did not have the same instructor they have been with?
Do to the unpredictability of the weather and instructors schedules, there may be a time that you instructor will be different for make-up classes. However, our program is written out with specifics on what instructors should be covering for each day.
Q- Why must my swimmer be swimming 3 days in a row? Why must we sign up for the entire 2 week session?
Swimming skills are learned by repetition and practice. With beginner swimmers it is critical to have multiple days in a row to keep practicing the new skills. Each level is broken down into a 6 day session. In order to be eligible to pass the level, the swimmer needs to participate in the full 6 days (2 week session).
Q- What do your lessons teach?
Q- My swimmer finished all the levels. What is the next step?
Q- When will my swimmer be ready for the swim team?
If you swimmer is under the age of 9, they need to pass Swim League level 1 to join the team. If your swimmer is 10, your swimmer needs to pass Swim League level 2. If you swimmer is 11 and up, they need to be able to pass Swim League level 2 and be able to train with Swim League level 3.
Q- There is no room in the swim league for the summer. What do I do?
We suggest your swimmer stay in the water, by continuing to sign up for our highest level of lessons, Green Swordfish. Swim League runs seasonally. They can begin Swim League in the fall, but are not guaranteed a spot.
Q- When will my swimmer be able to move to the next level?
Q- I signed up for the next level in the next session, because I thought my swimmer was going to pass the previous level. What do I do?
Q- I need to change the session I signed up for. What do I do?
Q- What form of payment do you take?
Q- Do you have any discounts?