Policies

Policies

Lesson Policies

1.     LetSwim reserves the right to cancel a class or modify the class time prior to the start of the class, due to low enrollment. All efforts will be made to accommodate your scheduling needs or a refund will be issued.  All refunds are issued back to the purchasing credit card.
 

2.     There are no make-ups provided for missed classes where the class was held and the parent/child could not make the scheduled time.  

 

3.     Refunds are not given to participants for missed classes where the class was held and the parent/child could not make the scheduled time.

 

4.     Refunds will not be issued for cancelations received within 7 days of the class start unless there is a waitlist for the class. Refunds will be issued less an administrative fee of $10.00. 

 

5.     Annual School Year Registration fee is non-refundable. 

 

6.     Inclement Weather. Classes are canceled when the pool is closed. If classes are canceled every attempt will be made to notify you by email and post it on the website.  If in doubt, contact the pool where your lessons are scheduled by accessing the "Locations" tab at the top of the website, selecting the community pool, and then call the lifeguards on duty. 

 

7.     Inclement weather/Pool Closings:

For summer session classes LetSwim will attempt to reschedule canceled class due to classes. However, if we are not able to reschedule or make up the class, refunds will not be issued. 

 

For school year sessions in the event of snow, LetSwim will follow Loudoun County Schools.  If school is delayed, classes will be held at regularly scheduled times.  If schools close early, evening classes will be canceled.

 

8.     Private lesson participants are required to provide a 24-hour advance notice for cancelation or will be charged for the class.

 

           Lansdowne Residents:  If a private lesson participant cancels or misses a scheduled class an $8 cancelation 

           fee will be assessed to reschedule the class.

 

Masters Policies

1.     LetSwim reserves the right to cancel the program prior to the start of program due to low enrollment.  Full refunds will be issued. 

 

2.     Once registration is complete, no refunds are issued without a doctor's note restricting physical activity. Valid refunds will be issued less an administrative fee of $10.00.

 

3.     There are no make-up classes or refunds for pool closures due to inclement weather, sanitary mishap, or other reasons outside the control of LetSwim.

 

Water Aerobics Policies

1.     LetSwim reserves the right to cancel the program prior to the start of program due to low enrollment.  Full refunds will be issued. 

 

2.     Once registration is complete, no refunds are issued without a doctor's note restricting physical activity. Valid refunds will be issued less an administrative fee of $10.00.

 

3.     There are no make-up classes or refunds for pool closures due to inclement weather, sanitary mishap, or other reasons outside the control of LetSwim.

 

 

 
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