SOFLO Partners
Service Hours FAQ

Booster Club Service Hours Frequently Asked Questions


What are service hours?
Service hours are “units” of volunteerism. A service hour is equal to an hour of volunteering at a swim meet, function or event hosted by the Booster Club.

Why do I need to do service hours?
Without volunteers, SOFLO and the Booster Club could not hold swim meets, holiday parties, banquets or pre-championship meet dinners. Being able to do these types of things is very important to the SOFLO team leadership, the Booster Club, and most importantly, the swimmers. In order to have a pool of volunteers available to help with these events, each SOFLO family is required to be a member of the Booster Club, and the Booster Club in turn asks its member families to do service hours.

How many service hours do I need to do?
Each Booster Club member family is asked to do 36 service hours every calendar year. This is 36 hours per family, not per swimmer.

My swimmer/family just joined the team. Do I still need to do 36 hours?
New member accounts have their service hours requirement pro-rated in their first year. It works out to 3 hours per month. For example, if you join the team in late October, your requirement will be 6 service hours (3 for November and 3 for December).

My parents live in a different city / state / country, or I am an emancipated minor. Do I still need to do 36 service hours?

How do I make sure I receive credit for my service hours?
1. If volunteering at a meet or other event:
Sign up for the position on the team website in advance. Then, on the day of the meet or other event, check in  with the following:
    a) For a swim meet:
        - Meet referee (if you are an official)
        - Head timer (if you are a timer)
        - Volunteer coordinator/check-in at the gate (if you are working any other position)
    b) For an event other than a swim meet: 
        - The person coordinating the event
2. If making a donation:
The online job sign-up for all events will now have a place to log donations online. 
Sign-up online to make a donation, then bring the donation, and the corresponding receipt, to the team office or directly to the meet or event. Make sure the donation is acknowledged by office staff or other Booster Club representative.
3. Check your account several days after the event. If you believe there is an error, please
email the Booster Club

I don't know how to sign-up to volunteer to work / sign-up to make a donation / check my account.
You need to know how to do these things. Please contact Nestor Mateus or Andrea Golding. You can use the Booster Club email They are running periodic orientation sessions for new or existing members where these procedures are explained in detail.

For a variety of reasons, I can’t possibly do 36 service hours. What are my options?
For people who are very time-limited, the Booster Club offers two options:
1. Donations of goods or services (that the Booster Club needs). One service hour will be given for every ten dollar donation.
2. Pay the Booster Club ten dollars for each service hour you can’t do.

How many hours do I get for a donation of ___ in goods or services?
The minimum dollar value to receive a service hour is $10. After that threshold, the value of the donation will be rounded to the nearest ten dollar amount then divided by 10 to get the number of service hours. So, a donation of $9 receives no service hours. A donation of $16 receives 2 service hours. A donation of $34 gets 3 service hours.

I haven’t done my 36 hours for 2014. Can I roll them over into 2015?
No. While this was permitted in 2013 as a one-off event it is not permitted in succeeding years. 

I haven’t done my 36 hours for 2014. What happens next?
You will receive a bill in January 2015 for $10 for each un-worked hour in 2014. For example: If you did 28 service hours in 2014, that leaves 8 hours un-worked. You will receive a bill for $80. Please note that this will be in addition to the $120 annual membership fee for 2015 that all Booster Club members are required to pay.

I have received my bill. What happens if I don’t pay it?
Booster Club members that have not paid their 2015 membership fee or their 2014 service hours fee by February 2015 will not be able to participate in any subsequent Booster Club supported activities. These activities include: Home swim meets, Local non-home swim meets, Travel meets, Dinners, Parties, Banquets. Accounts with unpaid 2014 fees or 2015 dues on February 1st, will be be suspended on February 2nd. Swimmers will still be able to practice with the team, but will not be able to to sign up to enter meets or other activities.

I haven’t done my 36 hours for 2014, but my friend has done more than 36 hours. Can they transfer some of their hours to me?
No. You can’t transfer hours between accounts. Allowing this could lead to the creation of a secondary market for hours with people selling their excess hours at a discount, and the Booster Club expected to act as a broker for the transactions. In addition to increasing the complexity of the system, it could also lead to an overall decrease in the number of hours worked and/or diminished Booster Club revenue.

Can another member volunteer or make donations on my behalf?
Yes. But it must be done carefully to make sure that the hours are correctly attributed. Here are some examples:
1. Member A signs up online to work as a timer at a meet, but is not present at the meet. Member B is not signed up to work, but ends up timing in place of member A. In this example, member B will be credited with service hours and member A will not.
2. Member A signs up online to work as a timer at a meet, but is not present at the meet. Member B is not signed up to work, but arrives at the meet and declares to the head timer that they will work as a timer in place of member A. In this example, member A will be credited with the service hours and member B will not.
3. Member A signs up online to make a donation in support of an event. Member B purchases the goods and, at the time of delivery, declares to the person accepting the donation that they are making the donation on behalf of member A. In this example, member A will be credited with service hours and member B will not.