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FAQ

Planet Swim Aquatics FAQ


General Swim Team Questions

Q: What to wear for Swim practice?

A: Swimmers must come to the each practice session ready to swim. This includes:

  • Proper swim training attire. Baggy shorts or ’beach wear’ are not acceptable. Call  or email if you are unsure what this means. Planet Swim Aquatics members will receive team suit, team cap and team t-shirt upon registering with the team.
  • Goggles, team swim suit and team swim cap (if the swimmer wears one).
  • No loose rashguard

Q: How do I schedule a tryout?

A: We offer drop in. Please send an email to info@planetswim.org and one of the Planet Swim Aquatics coaches will contact you to schedule the try-out day and time.

Q: What is a tryout and what should I expect?

A: A tryout is an evaluation done by our coaching staff to place each swimmer in the appropriate group level. We start accepting swimmers out of lesson programs who are capable of swimming at least 2 swimming strokes. Each swimmer is different and may or may not be ready. The tryout will last about 10 minutes. Swimmers should be ready to swim with swimsuit and goggles. Remember to bring a towel.

Q. Will my child have to practice everyday?

A. Although we offer swimming practices everyday, we recommend 10 & under swimmers to attend practice 3x per week. For the older swimmers (Age Group Elite and Elite) we recommend coming to practice as much as your schedule allows, if possible 5-6 times per week.

Q. Do we have to go to swim meets every weekend?

A. No. We recommend Planet Swim Aquatics swimmers to participate in one swim meet per month.

Q. It says that Planet Swim Aquatics is a year round swim team, does that mean we have to commit to the entire year?

A. No. ‘Year-round’ means we offer practices and swim meets 12 months out of the year, however, at Planet Swim Aquatics membership begins on August 24th and ends on June 24th of the following year for a total of 10-months. During the summer months swimmers do not have to commit for a season, but keeping the membership active will secure the swimmer’s spot on the team for the following season. See more information under the Membership Information tab in the home page.

Q: How do I know which training group is right for my child?

A: Returning swimmers must have coach’s approval before changing practice groups. New swimmers will be placed in the appropriate group based on skill level and. New swimmers may also attend trial practices and work with coaches to find the best fit. Coaches will always make the final group placement decisions. For a coach-to-parent discussion of your child’s needs please arrange an in person meeting or phone call with the coach or by calling our office at 904-285-7545.

Q: When and where are practices for my child?

A: The Practice Schedule page shows the practice times and locations for all training groups.

Q: How do I know what training equipment my child needs?

A: Look at the Group Descriptions for a list of training equipment your swimmer will need. All swimmers (if wearing a swim cap) MUST wear the Planet Swim Aquatics blue or green cap. We do this so ALL swimmers become part of a team and not remain an individual. If you are new, you will receive a team cap, team t-shirt and team swimsuit upon registering with PSA.

Q: Where do I find information on upcoming swim meets that my child may be eligible to enter?

A: Refer to our Team Schedule tab at the top menu for all dates, eligibility, forms, travel information, and results. 

Q: How do I enter my child to swim meets?

A: At the beginning of every season, our coaching staff publishes a meet schedule. This seasons schedule is located on the homepage of our website or under the Team Schedule tab.  You can sign up by clicking on each meet on the group calendar page and selecting the option ‘attend’. Coaches will send a sign up email reminder with the link to sign up for the upcoming swim meet. Just remember that some swim meets have Time Standards (Please contact the coach for more information) or limit of swimmers attending that can be entered in the meet. With that, the earlier you commit to attending a swim meet the greater are your chances to participate. When signing up for a swim meet you have the option to select the sessions you are planning to attend but the coach will be the one selecting the events for each swimmer. Swimmers are encouraged to communicate with the coaches regarding the events they would like to swim.

Billing/Membership

Q: When and how do I receive my bill?

A:  Invoices are system generated and sent out to email on file each month on the 16th. All current charges, or unpaid balances will appear on your monthly invoice. Any billing activity entered regarding swim meet entry fees will be charged one 3 days prior to the swim meet.

Q: When are payments due to Planet Swim?

A: Invoices are always sent on the 16th of each month. Payments are due on the 24th of the month. All credit card payments are automated on the 24th. Payment must be processed and received by the last day of the month to avoid the late fee. The late fee is $25.00 per month.

Q: What kind of charges are posted to my Planet Swim account?

A: Monthly training fees, meet entry fees, equipment purchases and Team Travel charges and will all be posted to your billing account. Please note, that while it is unfortunate that a swimmer may become ill and unable to attend a meet, the member account is still responsible for those meet fees.

Q: How do I cancel my membership?

A: If you wish to cancel your membership, a written notice must be sent to billing@planetswim.org prior to withdraw on the 24th of the month. There is an early termination fee equivalent to one month of the monthly dues for every swimmer who wishes to terminate their agreement prior to the expiration date.

Q: What if my swimmer wants to take a break from swimming for a couple of months?

A: If you wish to become inactive from the club, we need written notice prior to the 24th of the month. There is an early termination fee equivalent to one month of the monthly dues for every swimmer who wishes to terminate their agreement prior to the expiration date. Each swimmer will be assessed a $25 reactivation fee when returning to Planet Swim Aquatics prior to the start of the new season.

Q: Who do I talk to if I have a question on my bill?

A: If you have a question on your bill, send your inquiry to billing@planetswim.org or call 904-285-7545.

Website Operations

Q: I forgot my password! What do I do? 

A: On the "Sign-In" page, click on the link ‘Forgot password?’ and your password will be emailed to you. Your password will be auto-emailed to the email address on file with your members-only account.

Q: Can I change my password? 

A: Yes. After you sign in, click on "Change Password" near the top-right corner of the home page. Then type the new password and click submit. 

Q: How can I change my email address or other contact information?

A: After signing in, Click on "My Account" and change your personal information. Make sure to click "Save" at the bottom when you are done.

Q: Why require username/password to use the Planet Swim Aquatics website?

A: Members-only login protects private information. Because our website draws traffic from all over the country and around the world, each family’s username and password allows access to their specific family account. Some portions of the website are activated by signing-in and are viewable only by registered Planet Swim Aquatics families. 

Q: Do I need a username/password for each family member?

A: No. Membership is set up as ONE ACCOUNT PER FAMILY. A family account can cover multiple swimmers in that family.

Q: Sometimes, some of the choices on the top navigation bar of the website are missing. How do I see them?

A: Some parts of the website are visible only after you sign-in.

Q: We are using a Mac computer with Safari, Firefox, & Google Chrome browser. When I click on the practice calendars, they are all blank. Am I looking in the right place?

A: This is a common issue on the Mac computer. The practice calendars are created on Excel and converted to PDF. Try downloading Acrobat reader and setting it to be the default PDF viewer. This should solve the problem.