DELTA AQUATICS REFUND POLICY
Due to the size and the nature of our programs, Delta Aquatics can not issue refunds, credits or make-up days for missed or cancelled classes. In the event your child misses more than one half of the scheduled lessons due to illness, credits for the next session will be provided only if a physician's note is submitted. This note must specifically reference the days missed and it must be turned in prior to the end of the session.
The pool at Oswego East High School is multi-use pool and the water temperature is set a precisely 80 degrees. We cannot issue refunds or credits for swimmers who feel the water temperature is too cold.
Parents must take special precaution to sign their swimmers up for the appropriate levels. If a child is enrolled in the wrong class we will make every attempt to transfer him or her to the appropriate class. However, if the class is full the swimmer will be placed on a waiting list. In order to maintain the safety of our swimmers and the quality of our programming, we will not add additional swimmers to a class. If the session ends and the swimmer is never taken off the waiting list, a credit will be applied to the account. If you are uncertain of your child's level please read our station skills and goals page on the lessons page of our website. If you have any additional questions please contact Deryl Leubner at [email protected].