Q: I forgot my password. What do I do?
A: On the "Sign-In" page, click the link and your password will be emailed to you. Your password will be auto-emailed to the email address on file with your members-only account.
Q: Can I change my password?
A: Yes. After you sign in, click on "Change Password" near the top-right corner of the home page. Then type the new password and click submit.
Q: How can I change my email address or other contact information?
A: After signing in, Click on "My Account" and change your personal information. Make sure to click "Save" at the bottom when you are done.
Q: Why require username/password to use the dROP website?
A: Members-only login protects private information. Each family’s username and password allows access to their specific family account. Some portions of the website are activated by signing-in and are viewable only by registered dROP AQUATICS Water Bear families.
Q: Do I need a username/password for each family member?
A: No. Membership is set up as ONE ACCOUNT PER FAMILY. A family account can cover multiple swimmers in that family.
Q: Sometimes, some of the choices on the top navigation bar of the website are missing. How do I see them?
A: Some parts of the website are visible only after you sign-in.
Q: How can I get a Member Directory?
A: First, you must sign-in with your member name and password. Then, click the "Members" tab under the main navigation bar- this takes you to the Member Search page. Here you may look up individual members or groups. Swimmer names, parent names, street address, email address and home number are visible for all members who have not indicated a preference in the "My Account" page to not be listed. Note that if you are not listed you can not see the directory either. In this section, you can also direct email any viewable dROP family member. When you are viewing the member search results, click on the postal letter graphic to launch the email tool.