QHST REFUND AND CANCELLATION POLICY:
At Registration, each swimmer pays the total QHST fees for the current season. The summer season begins on May 31st of the current year and ends in second week of August with the end of year party, so families must let the team know in advance of the beginning of the season to make sure wait-listed families are able to join the team.
Swim families who wish to withdraw from the team and be considered for a refund, as outlined below, must properly notify the current board members in writing or by email. Written notification of withdrawals and refund requests are required and can be sent via email to the Team Registrar, Jocelyn Chen(firstname.lastname@example.org) with subject line "Registrar- Withdrawal".
QHST registration fee refund policy:
Drops before April 30, 2019, full refund of the QHST fee will be issued, regardless of whether the team has a waitlist. Processing fees apply.
Drops on May 1st to May 15th, 2019, 75% refund if a wait listed family completes the registration process. Refunds will only be issued after the “wait listed family” has been officially added to the QHST and ISL roster. Processing fees apply.
Drops after May 15th, 2019, NO REFUND of the QHST fee will be issued.
ISL registration fee refund policy is as follows:
Drop before June 1, 2019 full refund of $50 (no fees).
Drop on or after June 1, 2019: NO REFUND of League Fee.