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General Information

 
Communication

How to communicate:

1. Email: This is the prefered method of communication. You can email me with any questions you may have pertaining to the team. Please allow me some time to respond as I may or may not be availalble right away to get you your answer. However, I do want to answer all of your questions so please be patient.

You may also email your child's group coach directly. Please go to the link on our home page for contacts and click on the coach you would like to contact directly. Your coaches will be available to answer your questions at their convenience.

In addition, you may find any NLAC board member's email address through the contact's link on our site.

If you are unsure who to contact with your question or concern, please contact me and I will either answer your question or filter it to the necessary person to answer.

We don't expect you to know all there is to know about guiding your child through the sport of competitive swimming. We are here to help you through the process.

Team Website: We are constantly working to make our website more informative for all NLAC families and prospective families. Please get into the habit of checking our site regularly for your various NLAC needs. You can always find most of the information you will need on our site such as practice and meet scheduling, team news and updates, important dates and deadlines, meet and volunteer sign-ups, billing information, and much, much more. Even better, make our site your homepage.

In Person Meeting: We realize that sometimes you will want to speak with someone in person to have your questions answered or address your concerns. We will be available to accommodate you in this regard. If you would ever like to speak with me in person, the best thing to do is email me this request and set up a time to do this, either before or after a practice. You could also do this same thing with other NLAC coaches or board members. Setting up a time in advance will ensure that the person will be available to hear what you have to say.

By Phone: I can be reached on my cell phone but I would prefer this to be reserved for more pressing issues as opposed to your day-to-day NLAC questions. If that is the case, please be mindful of when you are calling. After practice at night, it is late and I will almost always prefer not to address any concerns at that time. If it is an emergency, please leave a message and I will get back to you right away.

When Not to Contact: Please do not address any concern or ask any question to an NLAC coach on the pool deck during practice. First and foremost, parents are not permitted on the pool deck during practice as per the USA Swimming Insurance Regulations. All parents who wish to watch practice must do so from the balcony seating above the competition pool. Secondly, if a coach is answering a parent's question during practice, it takes their attention away from the swimmers in the pool. Please be mindful of this.