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Billing & Refund Policy

Billing & Refund Policy

 

Invoices

  • Accounts are invoiced on the 1st of each month.
  • All account charges and payments may be viewed by the family at any time during the month by logging into your account. It is the family’s responsibility to review the account balance for accuracy. Discrepancies should be brought to the treasurer’s attention within 15 days of the posting.
  • No paper statements will be sent.

Registration

  • A $99 per swimmer registration deposit will be charged at the time of registration.
  • The registration fee is non-refundable.
  • A member’s account must be in good standing before a member may register for next season.
  • Unless other arrangement have been made in advance with the Treasurer, unpaid balances will be charged at the time of registration.
  • Any member joining the program after September 1 shall have that month’s training fees prorated to the nearest half month, i.e. joins before the 15th= full month, after the 15th= half month.

USA Swimming Registration

  • USA Swimming and Lancaster Aquatic Club require all members to have an active USA Swimming registration.
  • USA Swimming charges a $70 per swimmer registration fee for the period from September 2017 - December 2018.
  • LAC will submit payment on behalf of each athlete’s USA Swimming registration. The cost of USA Swimming registration will be billed back to the member on September 1 (or on the next invoice after joining if the member joins after September 1).
  • New members who are currently registered with USA Swimmer as unattached or as a member of another team are responsible for transferring their membership and any fees associated with that transfer.

Training Fees

Monthly Billing Option

  • Members who choose to pay their training fees by month will be invoiced on the 1st of each month. For example, training fees for September, will be invoiced on September 1.
  • Members using the monthly billing option for their training fees may terminate or suspend their membership at any time.
  • Members who terminate or suspend their membership prior to the 15th of the month will not be billed next month’s training fees. For example, a member who terminates on November 6, will not be invoiced for December training fees.
  • Members who terminate or suspend their membership on or after the 15th of the month will be billed next month’s training fees. For example, a member who terminates on November 21, will be invoiced for December training fees.
  • There are no training fee refunds for members utilizing the monthly billing option.
  • Members who terminate or suspend their membership and later wish to rejoin during the same season will be subject to a $25 per swimmer reactivation fee.

Pay-In-Full Option

  • Members who choose to pay their training fees in full and do so by paper check no later than August 26, 2017 will receive a 2.5% discount on their training fees.
  • The pay-in-full discount applies only to training fees. It does not apply to the registration deposit, USA Swimming registration fee, meet entry fees, or any other costs incurred as part of membership and participation in Lancaster Aquatic Club.
  • Members using the pay-in-full payment option who terminate their membership on or after December 1, 2017 will not receive a refund.
  • Members using the pay-in-full payment option who terminate their membership prior to December 1, 2017 are entitled to a refund prorated for the remainder of their contract, minus the amount of the pay-in-full discount applied to the months prior to notification of cancelation.
  • Members who terminate or suspend their membership and later wish to rejoin during the same season will be subject to a $25 per swimmer reactivation fee and will be charged the standard monthly rate upon rejoining.

Multi-Swimmer Discount

  • Families with multiple swimmers receive a 5% training fee discount on all swimmers after the first.
  • The multi-swimmer discount will be applied to the least expensive training fees.
  • The multi-swimmer discount applies only to training fees. It does not apply to the registration deposit, USA Swimming registration fee, meet entry fees, or any other costs incurred as part of membership and participation in Lancaster Aquatic Club.
  • Multi-swimmer discounts are non-refundable.

Meet Entry Fees

  • Meet entry fees, once finalized with the host team, are non-refundable.

Volunteer Commitment

  • Members who do not meet their volunteer commitment as outlined in the volunteer policy will be assessed a $50 per session penalty.
  • Members who voluntarily terminate their membership prior to October 15, 2017 will be deemed exempt from the volunteer commitment.
  • Penalties for failure to meet the volunteer commitment will be invoiced at the end of the season or upon member termination, whichever comes first.

Payments

  • Members who are set up for automatic payments via ACH or credit card will have their invoiced amount withdrawn / charged on the same day the account is invoiced (the 1st of each month).
  • Members paying by check must mail their payment to:

    Lancaster Aquatic Club
    c/o Dana Taylor
    2601 Ironville Pike
    Columbia, PA 17512

  • Invoiced amounts unpaid by the 10th of the month will be subject to a $15 late fee. No exceptions.
  • NSF check and returned ACH / credit card charges will be subject to a $15 penalty from LAC, plus bank charges, which may include fees for each time the bank tries to process the returned payment.

Overdue Accounts

  • Members with balances greater than 30 days overdue will be ineligible to train with the team, attend team-sponsored activities, or enter meets (including meets where entry fee has previously been paid) until the account is brought current.
  • Members with balances greater than 60 days overdue will have their membership privileges terminated.

Travel Expenses

  • When LAC swimmers commit to a travel meet that required advance hotel and transportation booking, a deposit may be required at the time of commitment to ensure that travel costs remain the quoted cost of trip. Expectations will be communicated in the meet announcement as to what is expected. If deposits are required at time of commitment, the account will be invoiced for that deposit.
  • Should a swimmer need to cancel for whatever reason, the deposit may or may not be refundable depending on the item of cancelation.
  • Any cancelations less than 45 days from date of departure will be non-refundable as team costs have been derived from this reservation.
  • Terms of refunding deposits are subject to change based on the discretion of the LAC board and LAC reserves the right to make changes to this policy at any time.
  • Travel cancelations must be requested in writing and sent to the Treasurer and Head Coach.
  • No verbal cancelations will be accepted.

Voluntary Termination or Suspension of Membership

  • Termination or suspension of membership must be requested in writing and sent to the Treasurer and Head Coach.
  • No verbal termination or suspension of membership will be accepted.