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How To Update Cell Phone for Messaging
  1. Sign In to your team's TeamUnify SwimOffice website.
  2. In the side menu click My Account > My Account.
    My Account > My Account menu in SwimOffice
  3. To add an SMS number for one of the athletes in the account, click the Members tab and then click their name; otherwise stay on the current screen.
  4. Enter an SMS cell number and select its Carrier.
    Enter SMS number and carrier
  5. Click Save in the upper right and it will send that number a verification text.
  6. Check your cell phone for a "Verify your SMS" text from notifications+alias, where alias is your team's alias, and open it. Note that some cell carriers can take awhile to deliver the message.
    SMS verification text
  7. Tap the link and you should see one of three possible messages.
    1. "Success! We have validated your primary SMS." (or "secondary SMS" if that's what you were verifying) The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    2. "Sorry, your primary SMS has already been validated." Sometimes just opening the text will verify the number, resulting in this message. The SMS number is verified and ready to receive texts from the team. You may skip the rest of the steps.
    3. "Sorry, the code XXXX did not match any codes." Continue to the next step.
    4. If tapping the link doesn't work, note the four digit code number in the text message.
  8. Back in your team's SwimOffice website, click the Unverified button above the SMS number.
    Enter SMS verification code
  9. If you got the error in step 7c on your mobile device, click Resend Verification and go back to step 6.
  10. Enter the four digit code from your text message in the Verification Code field and click Verify.
  11. You will see Verified in green above the SMS number. You may need to refresh the screen to see this.
    Verified SMS number

To add an SMS cell number for texting messages please follow the steps below.

  1. Login to OnDeck Parent
  2. Tap Menu > Membership > My Account
  3. Tap UPDATE PROFILE at the bottom of the screen.
  4. Fill in SMS 1 or SMS 2 with the cell number and select your cell Carrier.
    Account SMS fields
  5. Tap SAVE CHANGES and it will send a verification text to that number.
  6. Once you open the message it will usually verify your number, but tap the link just to make sure.
    Verification text