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HOW DO I MANAGE MY SWAT ACCOUNT?

GENERAL INFORMATION ABOUT YOUR SHOCKWAVE ACCOUNT

Your secure, personal Shockwave Account is your link to your billing from Shockwave.  You access this by signing in with your password and then click on the "My Account" tab. 

Each month any expenses incurred during the month will be automatically billed out at 12:00 am on the 1st day of the month.  This includes monthly dues, meet fees, equipment/supply charges, etc.  Payment is for the current month.  (For example, the March 1 bill is for the month of March). 

ACH/Bank drafts cannot be processed manually and can only be processed by the Team Unify billing system on the 1st of the month. 

UPDATING A CARD/BANK ACCOUNT IS NOT A METHOD OF PAYMENT.  

ONLY THE OFFICE ADMINISTRATOR CAN PROCESS CREDIT CARD PAYMENTS MANUALLY. IF YOU UPDATE THE METHOD OF PAYMENT ON FILE AND NEED YOUR PAYMENT PROCESSED AFTER THE 1st OF THE MONTH YOU MUST CONTACT THE OFFICE ADMINISTRATOR AT [email protected]

 

LOG INTO YOUR ACCOUNT USING YOUR USERNAME & PASSWORD AND FOLLOW THE STEPS BELOW:

  1. In the side menu click My Account > My Account.
  2. Click Payment Setup tab.
    Payment Setup
  3. If desired, select which card is used for what fees.
  4. Click Update Card and click OK to confirm.
  5. Fill in all of your credit card information.
  6. Click Copy From Account Info to quickly add your billing information that is on file.
  7. Click Next. You have now updated your credit card.
  8. Click Save Payment Setup. 

It is your responsibility to update the payment information on file.  If you need to change/update the credit card on file, you may do so at your convenience.  The system does not allow the account holder to remove a card on file.  Only the office administrator can delete cards. 

 If the method of payment you have on file does not go through successfully on the 1st of the month, you will receive an email notification.  This is an automated response and you should not reply to this email.  Should you receive this automated response that your method of payment failed you must do the following in order to have your payment processed manually by the office administrator:

1. Log into your account and go to MY ACCOUNT and then PAYMENT SET UP (see above).  Update the method of payment that is on file.  Save changes.  

2. Email the office administrator ([email protected]) and let us know that the card has been updated and it can be manually processed. If you fail to update the payment on file before the 15th of the month and do not notify the office adminstrator, you will be charged a $10.00 late fee.  If you do not notify the office administrator that you need your payment processed manually then your charges will roll over into the next month billing cycle. 

ACH/Bank drafts cannot be processed manually and can only be processed by the Team Unify billing system on the 1st of the month. 

NOTE: Please also make sure that you verify in your account that all email addresses you have entered are correct.  You may do this by clicking on "My Account" and your account information will appear.  This  page lists all the information you entered when you initially set up your account.  You may add or delete email addresses in your account at any time. 

You will need to click the box that says "Verify" once you are sure all email addresses are correct.  If you are not receiving Shockwave emails, it is because the address entered in your account is not correct or your email server is sending emails to a junk or spam file. 

Please remember to always click "SAVE CHANGES" on the bottom right hand of the page or any updated information will not be saved.