Your secure, personal Shockwave Account is your link to your billing from Shockwave. You access this by signing in with your password and then click on the "My Account" tab.
Each month any expenses incurred during the month will be automatically billed out at 12:00 am on the 1st day of the month. This includes monthly dues, meet fees, equipment/supply charges, etc. Payment is for the current month. (For example, the March 1 bill is for the month of March).
TO UPDATE YOUR CREDIT CARD OR BANK ACCOUNT (ACH) INFORMATION FOR THE METHOD OF PAYMENT YOU HAVE ASSOCIATED WITH YOUR ACCOUNT
LOG INTO YOUR ACCOUNT USING YOUR USERNAME & PASSWORD AND FOLLOW THE STEPS BELOW:
- In the side menu click My Account > My Account.
- Click Payment Setup tab.
- If desired, select which card is used for what fees.
- Click Update Card and click OK to confirm.
- Fill in all of your credit card information.
- Click Copy From Account Info to quickly add your billing information that is on file.
- Click Next. You have now updated your credit card.
- Click Save Payment Setup if needed.
It is your responsibility to update the payment information on file. If you need to change/update the credit card on file, you may do so at your convenience. The system does not allow the account holder to remove a card on file.
If the method of payment you have on file does not go through successfully on the 1st of the month, you will receive an email notification. If you fail to update the payment on file before the 15th of the month and do not notify the office adminstrator, you will be charged a $10.00 late fee.
Please also make sure that you verify in your account that all email addresses you have entered are correct. You may do this by clicking on "My Account" and your account information will appear. This page lists all the information you entered when you initially set up your account. You may add or delete email addresses in your account at any time.
You will need to click the box that says "Verify" once you are sure all email addresses are correct. If you are not receiving Shockwave emails, it is because the address entered in your account is not correct or your email server is sending emails to a junk or spam file.
Please remember to always click "SAVE CHANGES" on the bottom right hand of the page or any updated information will not be saved.