Your secure, personal Shockwave Account is your link to your billing from Shockwave. You access this by signing in with your password and then click on the "My Account" tab.
Each month any expenses incurred during the month will be automatically billed out at 12:00 am on the 1st day of the month. This includes monthly dues, meet fees, equipment/supply charges, etc.
To view the method of payment on file or to update/change the method of payment on file, please sign in to your account using your login email and password. Then click on "My Account" then click on "Set Up Autopay." You will be able to choose the credit card tab or the bank draft tab. When you click on "Set Up Autopay" the name on your account will appear and below it says "Current Payment Method." To the right of this it will say "ADD CREDIT CARD" OR "ADD BANK ACCOUNT." Select either option and then you will be able to enter the appropriate account information. Be sure to click "Save Changes" when you finish this step and double check that you did the process correctly. We take Mastercard, Visa and Discover only or you may choose to bank draft.
It is YOUR RESPONSIBILITY to update the payment information on file. If you need to change/update the credit card on file, then it is up to you to do so at your convenience. The system does not allow the account holder to remove a card on file. To have a card removed, please contact the system administrator at firstname.lastname@example.org. If the method of payment you have on file does not go through successfully on the 1st of the month, you will receive an email notification. If you fail to update the payment on file before the 15th of the month AND notify the Administrator at email@example.com, you will be charged a $10.00 late fee.
Please get into the habit of checking your account so you will know what you are being charged each month!
Please also make sure that you verify in your account that all email addresses you have entered are correct. You may do this by clicking on "My Account" and then clicking the "My Account" tab. This will take you to your personal page that lists all the information you entered when you initially set up your account. You may add or delete email addresses in your account at any time.
You will need to click the box that says "Verify" once you are sure all email addresses are correct. If you are not receiving Shockwave emails, it is because the address entered in your account is not correct.
Please remember to always click "SAVE CHANGES" on the bottom right hand of the page or any updated information will not be saved.