GCY Partners
Grievance Procedures

Grievance Procedure for the Greensboro Community YMCA (aka the GCY Makos)

The safety of all the swimmers is paramount to the GCY Makos and USA Swimming. If you or your swimmer(s) experience or witness actions or events that concern you or make you feel uncomfortable, it is important to talk to someone about it. This document outlines the processes where a swimmer, parent, or coach can bring forward a complaint or concern. 

Who to Contact

If you have a concern relating to bullying, parent issues, unfair treatment, or violations of code of conduct of a swimmer, parent, or coach please reach out to either to us at [email protected]  If your concern relates to inappropriate behavior or activity that includes, but is not limited to, the following: 

  • Criminal Activity
  • Use, sale, or distribution of illegal drugs
  • Physical & mental abuse
  • Inappropriate touching 
  • Bullying
  • Coaches sharing hotel rooms with athletes
  • Rubdowns or massages performed by coaches
  • Pictures and/or videos taken in locker rooms or changing areas
  • Violations of USA Swimming’s Minor Athlete Abuse Prevention Policy (MAAPP) 

Please report the incident immediately to GCY’s Safe Sport coordinator, Cynthia Shannon ([email protected]).  

You can reach out to North Carolina SafeSport coordinator, Jamie Bloom ([email protected]).

You can also contact USA Swimming at (719) 866-4578. If your concern relates to sexual misconduct, sexual harassment, or sexually explicit communication through any media, please contact the U.S. Center for SafeSport to make a report immediately. You can report your concern online or call
833-5US-SAFE (587-7233). More information can be found at If you need guidance, please contact our SafeSport Coordinator, Cynthia Shannon.


Coaches, swimmers, and parents are encouraged to talk with each other to resolve their issues. We promote tolerance of swimmers, parents, coaches for unity within our swim teams.   However, if this isn’t possible, members of GCY should know how to file a grievance: 

Swimmers or parents who have a grievance with another swimmer, parent, assistant coach, or official should contact us at [email protected] in writing within two weeks of the date of occurrence. We will discuss the problem in a timely and confidential manner. All information will be gathered regarding the situation, which may involve sit-down meetings with all those involved and any witnesses. Decisions will be made within two weeks of notification. Disciplinary action that may be required will be taken with the swimmer, parent, and/ or coach.