Q: If I am a new family to LOSC, how many volunteer hours am I assigned?
A: The hourly volunteer requirement begins the second quarter in which the Member joins LOSC. Members will not be billed for hours during the first quarter that they join to allow the Member time to get oriented with LOSC. However, we highly encourage all members to get involved as it is a great way to meet other swimmers and their families.
Q: Can I volunteer all my hours at LOSC home meets?
A: Yes! Be sure to submit them by logging into your LOSC swimmer account first and then submitting them in the volunteer section on the website.
Q: Is it 8 hours/quarter for each swimmer?
A: No, the requirement is for each family, regardless of the number of swimmers in that family.
Q: If I still have hours to work in July will I owe these the following year?
A: No. The system will be reset to 8 hours owed for each family at the end of each quarter. The hours will either have to be worked or paid each quarter.
Q: Can I work extra hours and carry them over to the next year?
A: No, there will no longer be any carry over of hours to the next quarter or year. But, you can keep track of your hours and submit your extra hours during the next quarter.
Q: I am too busy to volunteer, what should I do?
A: We encourage ALL families to volunteer. If you choose not to volunteer, you will be charged $15/unworked hour or $120/quarter. If you would like to find something that meets the needs of your family, please contact the volunteer coordinator at loscvolunteerprogram.com.
Q: How do I know what I can do to volunteer?
A: There are many opportunities throughout the year to volunteer. These include home meets, timing at ANY away meet, special events such as banquets or swim-a-thon, helping with fundraisers such as poinsettia sales. There is also “behind the scenes” work also needed after meets such as filing of ribbons, etc. Please go to the volunteer section of the team’s website to find out more.
Q: If I work extra hours, may I donate them to another family?
A: No. Every family is responsible for their own volunteer account.
Q: How do I know if I am behind on my hours?
A: Check your hours by logging into your LOSC.org account. Click on "My Account”. Click on "$My Invoice/Payment". Choose the tab labeled "Service Hours.”
Q: What if we leave the team?
A: If a family leaves the team, they will be pro-rated for the month that they leave and will be charged for the hours owed for that quarter.
Q: What if I forget to submit my hours after a home meet and I am billed for those hours?
A: Once billed for hours, a member cannot be reimbursed, even if those hours were worked. The hours, however, can be submitted for the following quarter and will not be lost. It is the responsibility of each member to keep track of their hours.
Please contact the volunteer coordinator, Grace Yoon, at firstname.lastname@example.org with any questions!