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FAQs

 

 

FREQUENTLY ASKED QUESTIONS
 

  • When are evaluations?
    Evaluations are normally done on the third week of the session. If the session is less than 4 weeks long, we will make it known to families by email.  Every swimmer's card will show their class level recommendation for registering the next session.  If there are any questions regarding evaluations, please email Amber or Tim directly.

  • When is registration for next session?

A notice will be posted online under the Lessons Registration tab and an email will go out to the families. Registration fliers will be posted in the office prior to classes opening online for registration.

  • If my child is ill are there makeup classes?
    No, you must attend the classes you have signed up for. We cannot make last minute accommodations for safety reasons.

  • Can I cancel my registration at any time?
    You can cancel at any time.  You will get a full refund if it is before the session starts.  If you cancel and lessons have started then you will get a prorated refund. Please refer to our registration policies that are made clear at checkout when registering online. The same information can be found taped on the front desk counter.

  • Can I change my registration at any time?
    We will be able to change times and day if there is space available. Please remember to contact the front office to make these changes.

  • Will my child get the same instructor?
    There is no guarantee your child will get the same instructor. You can request specific instructors, however once again we do not guarantee that they will get the same instructor. 

  • When will we know who the instructor is?

Due to instructor availability, we do not release who is teaching what classes until the first day of class. You will find out who the instructor will be just before the session begins by finding your name and class on the master schedule located on the glass in the front office. If you want to request an instructor, please feel free to email the office or Coach Tim and we will try our best to make that request happen. We do not guarantee any requests.
 

  • When does next session start?
    If you are already taking lessons the start date will be the week immediately following the current session.  The dates of the current session are posted on the window going into the pool area, on the fliers in the front office, as well as on our website.   

  • When does the current session end?
    The dates of the current session are posted on the window going into the pool area. We do try to plan the 4-week session to coincide with the calendar month as much as possible. All information about the current session is usually posted on our flier which is available at the front office as well as online under the registration tab.   

  • What do I need to do to register for Pre-Comp?

Your student would need to be evaluated.  We recommend that they register for Advanced and get evaluated during the session. There may be waitlist for Pre-Comp, and a swimmer will be added to this waitlist as soon as their registration packet is turned in. We will let you know how many other swimmers are also on the waitlist at the completion of your registration packet. There is no set time a swimmer may be on the waitlist, as it does fluctuate throughout the year.
 

  • Do I need goggles and caps for my students?

Goggles and caps are not required, it is totally up to the parents and students. It is highly recommended that all swimmers wear goggles as we do require our students to be able to put their face in the water. Girls are recommended to wear a cap as hair creates a lot of excess weight in the water.

 

  • When will my child move up to the next level?

Remember, this is a progress check for the swimmers so that they can better understand their skills, which are learned at different rates.  Please remember that strength and swimming skills cannot be rushed and we will NOT move swimmers up until they meet our curriculum standards. There is no ‘set’ amount of time it takes for children to learn a skill. Remember, we are teaching a lot of information to the swimmers at each level and require correct technical skills before they move up. If you feel like they are close to moving up, but need work on a specific skill, we do offer private lessons as a supplementary class to group lessons.

 

  • Can I schedule for regular private lessons?

Private lessons are meant to be a supplementary class to group lessons where a swimmer can get one-on-one attention with an instructor of their choosing to work on a specific skill. If there is no preference for an instructor, WEST will assign one of our trained instructors for the private lesson. Depending on instructor availability, we may occasionally have a waitlist for private lessons. More information about private lessons can be found on our flier in the office as well as online under the ‘privates’ tab online.

 

  • How will a new instructor know what to work on with my child?

At WEST, our instructors rely on each other to ensure that each child succeeds. Instructors will communicate with other instructors or myself if a child either is struggling with a certain skill or needs to be pushed more appropriately. All instructors attend regular inservices to ensure that every instructor is both mentally and physically fit to teach our curriculum.