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FAQ

FAQ

Is this your first time with us? Here’s what students need to know:

  • Arrive 10 minutes prior to lesson time to change and meet instructor who will be wearing a Piedmont Swim Team T-Shirt for your first lesson.

  • Tell front entrance you’re taking a swim lesson and mention instructor's name.

  • Bring to each lesson: swimsuit, towel, swim goggles and swim cap for long hair...necessary swim equipment which we don’t provide.

  • No other equipment is needed unless requested by instructor.

  • Meet instructor between medium and main pools.

  • Keep shower and change time short after lessons.

 

                 

 

For parents:

  • Lessons may be observed from the deck above the pool.

  • Parents should not be poolside or participate in lessons as space is limited.

  • Instruction may end a few minutes early for instructors to talk to parents about child’s progress.

 

Cancellation/Refund Policy:

The fees for Piedmont Swim Team’s Swim Lessons and Pre Competitive Program and any other activities/programs affiliated to Piedmont Swim Team and its affiliates are due at the time of registration and must be paid via credit card. 

If your plans change and a refund is needed, it must be requested by emailing [email protected] 72 hours prior to the activity for swim lessons and 60 days prior to the fist day of the start of the Pre Competitive Program. Requests sent in after those hours/days or requested in person will not be approved. There will be a $50 processing fee withheld form all refunds for Pre Competitive Program and a $25 processing fee from all Swim Lessons. 

There will be no refunds given on or after those hours/days. This includes refunds requested for illness, injury, change of plans, travel or other reasons. 

 

 

Click here for more information about our programs and to enroll

 

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