Team Communication

Team Communication

Here's helpful information on how to stay up-to-date on everything Brookdale Bucs related!

Sign Up for Text Messages

We encourage all families to log in to the website and sign up to receive text messages. Text alerts are sent for more critical information such as weather cancellations and important deadlines.

  1. Log in to the Brookdale Bucs website
  2. On the right side of the screen, go to My Account > My Account to view your account profile
  3. In the “SMS” field, enter your 10-digit mobile phone number (Example: 6305550100). There are two SMS fields available for you to enter two different mobile phone numbers for text messages.
  4. Select your cell phone carrier in the dropdown menu
  5. Click the Save button
  6. You will receive a verification text at your mobile phone number
  7. Click the link in the verification text and you should see a “Success” message. (Sometimes just opening the text will verify the number, resulting in this message.)

If tapping the link didn’t work, note the four digit code number in the text message, and back on the My Account webpage, click the Unverified button above your SMS number and enter the verification code and click “Verify.”

Email Communications

If you encounter an issue in which you're not receiving emails from the Brookdale Bucs, please follow through these steps to troubleshoot the issue.

Review Your Website Account

  1. Log in to the Brookdale Bucs website
  2. On the right side of the screen, go to My Account > My Account to view your account profile
  3. There are several email address fields on your account page to receive email communications at:
    • Account Login Email
    • Alternate Email 1
    • Alternate Email 2
    • Alternate Email 3
  4. If "Unverified" appears above any of these email addresses, click “Unverified” and select “Yes” to send the verification email.  Check your email inbox for the verification email and click the link in the email message.  The next time you log into the Bucs website, your email address will then appear as “verified.”  This will ensure we have a good email address on file for you.

How to Find Brookdale Bucs Emails in Your Inbox

  • All email communications from the Brookdale Bucs come from this email address: [email protected]. Please mark this email address as a safe sender in your email account.
  • Check your Spam folder to see if any Brookdale Bucs emails are being marked as spam. 
  • Search your email account for Brookdale Bucs email addresses. All email come from: [email protected].
  • Should you find any of our team emails in your spam folder, please click here for information on how to prevent our team emails from being marked as spam.

If after completing the above troubleshooting steps, and you're still not receiving Brookdale Bucs emails. Please complete our contact form so we may assist in further troubleshooting. 


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