How To Set Up/Change Your Auto Pay Information
If you need to add, remove, or change your credit card information on your account and do not know how to do it, please follow the step by step information in this PDF:
Set Up/Change Your Auto Pay Information PDF
You can also view this video to help you with your Auto Pay setup:
Scholarships are available for those who qualify. Please inquire at the swim office desk for more information. This form must be filled out and approved before participation in any program.
Leave of Absence (LOA) and Termination
If your child is going to miss practice for an extended period of time or quit the team, you MUST email the billing office at least 5 business days prior to the end of any month to prevent being billed for the next month. Any person who fails to notify the billing office in the appropriate amount of time will be charged the full amount of their swimmers monthly dues.
There are two options to suspend your swimmers membership: Leave of Absence (LOA) or termination. By requesting a Leave of Absence you are reserving your child’s position on the team and intend to return at a later date. All LOAs must be approved by aquatics billing. A swimmer may be absent for up to 2 months on LOA and the monthly rate is a reduced by 45% during this time. This payment will reserve your swimmer’s spot on the team. If you decide not to pay the LOA fee your child will not have a spot on the team and be placed on a waitlist upon return. If you would like to remove your swimmer from the team entirely and terminate their membership and all billing associated with their account, please contact the billing office by emailing firstname.lastname@example.org at least 5 business days before the of any month.