SSCD Conflict Resolution Policy
One important goal at SSCD is to maintain a warm, positive, family-like environment where success is inevitable. The Board of Directors and the coaching staff ask the members to use the proper channels of communication when dealing with conflict issues.
The following five steps for conflict resolution describe the action sequence for how both swimmers and parents are to address issues with the coaching staff. Problems between swimmers should promptly be brought to the attention of the coaching staff. General concerns or issues should skip to Step 3. Contact Program Director/Head Coach.
Step 1: Consider all sides of the story before reacting.
Step 2: Bring concerns to your swimmer's coach. DO THIS IN PRIVATE, OUTSIDE OF WORK-OUT TIME. SET AN APPOINTMENT IF YOU ANTICIPATE A LENGTHY DISCUSSION.
Step 3: Bring your concerns to the Program Director/Head Coach via phone call or e-mail. IF IN PERSON, DO THIS IN PRIVATE, OUTSIDE OF WORK-OUT TIME.
Step 4: Contact the Board of Directors Head Chairperson. This is the last resort, as the Board of Directors do not interfere with the coaching or "wet" activities, or athlete discipline.
Step 5: Consider the issue at hand. Have your concerns been addressed? Are you willing to accept the outcome of this process and continue to be a supportive SSCD member? Should you look into another club?
All swim clubs are uniquely different, and we recognize that we may not a perfect match for every family. Our coaching staff will do everything possible to be approachable and keep open lines of communication. We want parents to be supportive of what we are trying to accomplish at the pool. Talk with your swimmer's coach often and develop a working relationship to promote the activities of your swimmer!