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Communication & Messaging

Team Messaging and Alert System

Through TeamUnify, the coaching staff has a number of ways to communicate with swimmers and families. Using the OnDeck app for phones and tablets (available to parents and coaches for free), coaches can send e-mail, text (SMS) and “push” alerts for last minute schedule changes due to weather, facility or emergency situations. In order to activate these communication tools, it is important that families accurately enter and verify specific contact information. Please follow these simple instructions for each communication tool used by the coaches.

Account Information:

When logged in to your account in Team Unify, click on “My Account” (be sure to look at the “Account” tab). On this page there are fields designated as ‘Email 1’, ‘Email 2’, ‘Email 3’, and two fields designated as SMS followed by a drop down box for ‘Carrier’.

Member (Swimmer) Information:

The same as on your main ACCOUNT page, each Member (Swimmer) page has Email and SMS fields for information to be entered and verified. In order for coaches to send messages by Rosters and Individuals, these fields on EACH MEMBER (Swimmer) page must also be filled out in addition to the main account page.

Message/Alert Types:

Coaches can send e-mails, texts (SMS), and “push” alerts according to Roster Group, Billing Group, or by selecting individual Accounts and Swimmers. To ensure these messages and alerts are received, information must be entered and verified in multiple locations within each account.

“E-MAIL”s are short and non-urgent. Your individual e-mail address(es) must be entered and then verified. Once e-mail addresses are entered on your account page, click the SAVE button at the top. An e-mail will automatically be sent to the address to verify and activate its usage.

“PUSH” alerts are alerts that pop up on your phone from the OnDeck app, just like alerts you get from many other apps. These alerts go to only those with OnDeck app on their phone or tablet.

“SMS” alerts are text messages. For these to work, cell phone numbers need to be entered, the carrier/provider selected, and the number then verified by clicking the VERIFY button next to it. A code will be sent to the number entered and you will then enter the code on the screen of your computer or by clicking on a verification link.