FREQUENTLY ASKED QUESTIONS
HOW DO I RESET MY PASSWORD?
If you have forgotten your password when you login you must "click" (not hit enter) on the "FORGOT PASSWORD" button where you will be prompted to enter your email account that is established with your LetSwim account. Please enter your email address and, again, you must "click" the "CONTINUE" button (not hit enter). Your new temporary password will be sent to - please check your spam folder if you do not receive it.
I DONT KNOW HOW TO PICK MY CHILDS CLASS LEVEL?
To view class level descriptions go to the Home Page. Next to our slide show select the Class Level Descriptions Button. A description of skills is described there.
CLICK HERE TO BEGIN: SEARCH PROGRAMS/CLASSES
WHAT AGE LEVEL CLASSES DO I PICK FOR MY CHILD, SA (School Age) OR PS (Pre-School)?
CAN I PAY IN PERSON OR SEND YOU CHECK?
Unfortunately we do not accept payment in person or by check as they often get lost or wet on the pool deck. If you need assistance paying by credit card please contact us at 703-851-4609.
WHAT IS THE NON-RESIDENT FEE?
The non-resident fee is a usage fee charged by the Homeowners Associations which enables you to take lessons in their pool. This fee allows you access to the pool only during your 30 minute lesson.
WHAT IS THE SCHOOL YEAR ANNUAL REGISTRATION FEE?
The annual school year registration fee is an administrative fee charge all registrants for the year around lessons (Sept - May) only and is charged the first time that you register for classes during that school year.
WHAT HAPPENS IF I NEED TO CANCEL MY REGISTRATION?
Click HERE to go to our policy page which discusses cancellations.
I AM INTERESTED IN PRIVATE LESSONS?
Prior to purchasing packages we ask that you email the instructors and confirm they are able to accomodate your schedule. The instructor will call or email you to confirm. Once you the schedule is confirmed, return to our Privates registration page and purchase the package you want.
I PURCHASED PRIVATE LESSONS BUT THE INSTRUCTOR HAS NOT CALLED?
If you purchased private lessons your instructor should contact you within 24-48 hours. If it has been longer than 48 hours, please send the instructor a follow up email. If you still do not receive a response, please call our Private Lesson Coordinator. Access that information on our Contact Us page.