Refund / Cancellation Policy

  • To receive a refund, notification must be received in writing within 72 hours of payment
  • Refunds will be issued for medical reasons with a doctor’s note.  Refunds will be on a pro-rated basis from when the doctor’s note is handed in to the Learn to Swim Program Coordinator 

  • The $29 insurance fee is non refundable

  • All refunds issued will incur a $20 administration charge per registration

  • Missed lessons will not be refunded or transferred in any circumstance

  • The Grande Prairie Piranhas Swim Club ‘Learn to Swim Program’ reserve the right to change lesson times & venues if required and in some circumstances cancel classes

  • Refunds will not be issued if a parent/guardian/carer are unable to meet the requirements of the REP (Restriction Exemption Plan) if it returns to the Eastlink Centre

 

Program Shutdown Refund Policy

Our refund policy will depend on a number of factors - the number of classes that have been completed / length of closure, etc

  • The session will be extended to make up for classes missed during the closure
  • The classes remaining in the session will be refunded
  • The classes missed during the closed period will be refunded and the session will continue to the end.

Refunds will only be given if the program is closed down.