Excel Swim School Policies and Procedures

Registration and Program Policies

All registrations should be done online using the Swim Lesson Registration menu option above.  Visit the page for the specific location where you want to swim and there is a link to the system there.

  • No refunds will be given after the first day of the session, except in extenuating circumstances.
  • Excel Aquatics does not automatically re-register swimmers for additional sessions.  This is the swimmer’s responsibility.
  • Classes are limited in size to maintain a low student to coach ratio.  Limits vary by level.  Please register early to guarantee your enrollment. 
  • Cancelations: Make–ups will only be scheduled in the event of instructor absence, weather, or any pool problems that cause the facility to close.  Make-ups for any other reason will be handled on a case-by-case basis, and you should email the Site Director for your location to discuss.
  • Communication regarding last minute class cancelations due to weather, pool closure, etc will be handled via email.

 Parent and Student Conduct Policies

  • Swimmers who are not members of the facility at which they swim are not allowed to swim before or after class.  If you are a member and plan to stay after lessons please plan to supervise your swimmer and keep them out of the instruction area. 
  • Novice level swimmers are not allowed to swim before or after class unless an adult is IN the water with them.  No exceptions.
  • If there are any medical circumstances, learning disabilities or water experiences that can be of assistance in teaching the student, please notify the instructor so that we can provide the proper instruction for your child.

Preparation for the First Day of Class

  • For all classes a swimsuit and towel are required.  Please have your child dressed and ready to get in the water at the beginning of class.
  • Non-potty trained children must wear a disposable swim diaper under their swimwear. 
  • Please arrive 10-15 minutes early on the first day so that we can introduce your swimmer to their instructor and go over any questions.  
  • Please encourage your child to concentrate on the instructor and to try all skills and follow all safety rules. 
  • Sometimes it is better if the parent stays out of sight so that the instructor can have the child’s undivided attention.
  • It is important to encourage your child and explain to them before lessons why learning to swim is important.  Showing your child how proud you are of them gives them the confidence to try new things.
  • Goggles – For all Infant Swimming Resource and Novice swimmers, we require that they learn to swim without goggles. The reasoning is that should they ever find themselves in the water unexpectedly, they will likely not be wearing goggles. We would like them to work through that fear in a controlled environment under our supervision.

    For Intermediate level swimmers and higher, we prefer that they wear goggles. Swimming without goggles can be very distracting when trying to master new skills such as side breathing and proper backstroke. We recommend the Speedo Vanquisher (Jr. or regular) or the TYR Swimple as a well fitting goggle for children's faces. Masks that cover the nose will not be allowed, as learning proper breath control is an integral part of learning to swim.