Thank you for choosing to take swimming lessons at EAC! We will always strive to make your experience as pleasant as possible. If for any reason you are less than satisfied, please talk with the staff and let us work together to find a solution to your concerns. To ensure that your experience is as enjoyable as possible, here are some things you should know before your first class.

Our Facility

  • EAC was built in 1971 and unfortunately family locker rooms were not popular at this time. We do not have family locker rooms at our facility. Children over the age of 6 use the locker room appropriate to their gender. Children older than 6 that still require assistance will be allowed to go into the locker room with their parents, however we ask that they use the changing tents.
  • When arriving at EAC, please enter and exit through the locker rooms. The hallway leading from the front office to the pool is for staff only.
  • We have recently upgraded the lockers in the locker rooms. You will need to bring your own lock in oder to use the lockers. 

What to Bring

  • Bring swimming suits, towels, and all showering supplies.
  • Bring goggles & swim caps (not a requirement).
  • Bring swimming diapers for all toddlers and preschoolers.
  • Do not bring floatation devices.
  • Lock (not a requirement) 

The Lessons

  • The first day of class: There is no need to check in when arriving. On the first day of classes, instructors will call off student’s names on the pool deck.
  • Class duration: Each class is 30 minutes long except for our Pre-Comp classe which is 45 minutes long.
  • Parents do not need to get into the water with their pre-school students.
  • Pool temperature: Our pool temperature is kept between 82- 84 degrees and is above the recommended temperature of the American Red Cross. Most kids do fine at this temperature, but small children may get cold after 30 minutes in the pool. Rash guards and wet suits help kids keep warm.

Students and Learning

  • Crying Students: Beginner students, especially those in the P1 class do cry sometimes. Our instructors are prepared to deal with crying students, attendance is still encouraged. We recommend children attend class each day and remain with their teacher through the duration of the lesson. Children often do better when the parent distances themselves farther away from their child and it is important for learning that students bond with their teacher. We ask all parents to sit on the bleachers, at a comfortable distance away from their child(ren).
  • Learning Time: Swimming takes time to learn! Students may take several months to complete each level before moving on to the next one. We focus on correct technique in our swimming lesson program and this takes time to master.
  • Free Public Swims: All students enrolled in the current session of lessons may attend our public swim times for free. We encourage families to take advantage of this so that children may get extra practice time and learn to have fun in the water. Parents do need to pay for themselves and children under the age of 6 must be accompanied by an adult.

Parents and Instructors

  • Talking with your instructor: Communication between parents and instructors is encouraged. Feel free to gain the attention of your instructor at the beginning and end of classes to ask any questions.
  • Instructor advice: You know your child better than anyone. If you have any helpful advice about your child for your instructor, feel free to tell them.

Refunds and Credits

  • As a general rule refunds will not be given. If you are unsatisfied with your child's class or instructor, please talk to the front desk staff and we can switch your child into a different class if there is room available. If no room is available, we will issue credits to be used towards a future session of lessons.
  • Evergreen Community Aquatic Center is not responsible for any classes the student may miss and will not pro-rate the class fee for a missed class.
  • If you must cancel your class for any reason a credit will be issued that can be used towards a future session of lessons. All cancelations must be made 48 hours in advance.
  • No credits or refunds will be issued for classes that have already been missed or that were made after the 48-hour point. In the rare case that a refund is issued a $5 processing fee will be deducted from the total cost of classes.
  • Make-up classes cannot be offered.

If you have any other questions, please feel free to ask. We are happy to help in any way we can. Enjoy your classes!