June 29, 2015:

Dear FAST families:


I would like to introduce the FAST customer service committee and 

ask for your help.


Our mission is to ensure that all FAST participants feel a strong

connection to our community and have a responsive group to ask

questions of and provide feedback through. Our committee is led by

Cathie Olschanowsky (Konrad and DJ in Hammerhead and Nova) and

our members include Heather Hill (Alex in Tigershark), 

Manuela Knoll (Mateo and Victoria in Tigershark and Fireball), 

Trish Engelhardt (Alex and Ethan in Challenge I and Challenge II), 

Krista Nero (Bailey, Carter, and Cole in Arete, High School, and Tigershark),

and Monica Toy (Benjamin in Discovery).


As one of our first actions we are asking you to give us your OFIs

(pronounced OH-FEE!). An OFI is an Opportunity For Improvement. Here

at FAST we are always looking for ways to improve our community and we

want to hear from you.


Send your OFI to Customerservice@fortcollinsareaswimteam.org. Make sure to

provide your contact information. We will keep you updated on our efforts to 

respond to your OFI.


We are looking forward to hearing from you!



Cathie Olschanowsky 

and the FAST Customer Service Committee