Cancellation and refund policy

No make ups are given for missed classes.  If you need to reschedule a future class, please email us at least 24 hours before the scheduled class and we will try to find a substitute class based on our availability. Since lessons are private, this will depend on pool space and instructor availability. Tsunamis Swim Academy will not give any refunds for classes missed.  If your child must miss several classes due to unforeseen circumstances, such as ear infection, broken limb etc., we will give a credit toward the following session, only for the classes missed. *We are only able to guarantee space in the session directly following.

(We will ask that you please provide any necessary documentation as proof).

You may notify us by e-mail: [email protected]

**We give a 10-minute grace period for lessons. If you arrive more than 10 minutes late, the lesson will be counted as a no-show and will not be made up.

* If a lesson is cancelled outside of the 24 hour window, it will count as a no-show and will not be made up.

 

  • If We Cancel

If a class is canceled because of weather conditions, we will make up the lessons in the week following the last scheduled week of the session.

Classes are generally canceled, only for thunderstorms: we will teach when it is raining. 

If classes are canceled, we will send out a notification on the "remind" app.

(code: @Tsulesson)

** If you have not heard that a lesson has been cancelled, you should still plan to arrive on time for your scheduled class. If the weather clears, you will want to be there to get in on time and not have it count as a no show.

** If we must clear the water during a lesson: if we have completed a minimum of 20 minutes, the lesson will count as a full lesson. If we clear before the 20-minute mark, we will reschedule the lesson.