Sylvia's Team Store
Ordering Instructions:
• Size your swimmer(s) for products you plan to order and record sizes on the next page.
Sizing information listed on our website is provided strictly as a general guideline only. Teams are sized via sizing kits, team fittings or at a Sylvia’s location. Note that all products are not available at all locations at all times. If you will miss your team fitting, contact your team rep or Customer Service with questions on where to size ahead of time. Sizing is important as customized products may not be returned or exchanged, and products that are exchangeable may no longer be available.
• Visit the
My Account page
at
http://goswim.com/CustSignIn.aspx?ReturnPage=Teams.aspx
and create a new account or log into your existing account.
• Under Join a Team, enter the
Team Code "SWAT" (All Caps)
and
Team Password "waves" (All lowercase)
Note that all entries are case sensitive. A message should appear confirming that you have successfully joined the team and the team will appear under My Teams.
• Click on
Team Store
to begin shopping.
All products are displayed in a rapid order format. If you wish to see additional information for a product then click on the product name.
• Select products and sizes desired and
Add to Cart
. Please be sure that you have sized for all items ordered.
Custom products may have an option for a logo and/or name. If you desire a logo then be sure the
Add Logo
box
remains checked when adding to your cart. Names are automatically added when any entry is made into the
Add Name
box. Note that commas, apostrophes and other characters may not register on your order. Please note any such special characters in the Special Instructions box during checkout. Check your order carefully as all custom orders are final – No cancellations, returns, exchanges or refunds. For Custom Name Caps, click on the item name for specific instructions when ordering this product.
• In addition to your team specific items, you may wish to browse our site for other optional discounted items such as practice suits, goggles, caps, swimmers shampoo and more. Any additional products from our website may be added and delivered with your order subject to availability.
• Follow the online instructions for Checkout to complete your order. In the Ship to Information section you will have the option of selecting to ship FREE to your team rep; or direct for a FEE to an address you choose such as home.
Note that all shipping charges are non-refundable and return shipping is responsibility of customer. Your teams recommended delivery option is listed on this page. Tip: When shipping to your team, you can change the First and/or Last Name to your swimmer if desired.
• Order delivery is typically 2-6 weeks from the
“Order by”
date chosen by your team and varies based on the products/services chosen by your team. You will not be contacted unless there is a question or delay on your order. All contact is via the email address provided on your account and delays in responding to us may result in delay and/or cancellation of your order.
