DELTA AQUATICS SWIM LESSON POLICIES & PROCEDURES

DELTA AQUATICS SWIM LESSON REFUND POLICY

Due to the size and the nature of our programs, Delta Aquatics can not issue refunds, credits or make-up days for missed classes. If a child fails to attend their scheduled lesson, Delta is still committed to paying the instructor for that lesson. As a result, we will strictly enforce our cancellation policy.

Do you offer refunds? Due to high demand and our limited enrollment, only medical emergency situations with a doctors note will be considered for a credit, less the $25 non-refundable registration fee. In the event your child misses more than one half of the scheduled lessons due to illness, credits for the next session will be provided only if a physician's note is submitted.  This note must specifically reference the days missed and it must be turned in prior to the end of the session.

Do you offer make-up classes? We do not offer any make-ups for a student's lesson absence. Class spots are limited, and instructors are hired based on your enrollment commitment. Should we have to unexpectedly cancel a class, a make-up class will be announced, or your account will be issued a credit for the lesson.

The pool at Oswego East High School is multi-use pool and the water temperature is set a precisely 80 degrees.  We cannot issue refunds or credits for swimmers who feel the water temperature is too cold.

Parents must take special precaution to sign their swimmers up for the appropriate levels.  If a child is enrolled in the wrong class we will make every attempt to transfer him or her to the appropriate class.  However, if the class is full the swimmer will be placed on a waiting list.  In order to maintain the safety of our swimmers and the quality of our programming, we will not add additional swimmers to a class.  If the session ends and the swimmer is never taken off the waiting list, a credit will be applied to the account.  If you are uncertain of your child's level please read our station skills and goals page on the lessons page of our website.  

Health/Medical Conditions

• Please notify us if your child has a medical condition, such as, but not limited to, allergies, seizures or epilepsy, and make a note on your child’s swim lesson registration. We may request that your child obtain a medical clearance from a physician prior to starting swimming lessons. In the event of an emergency, knowledge of medical conditions will aid our staff and emergency personnel in providing care.
• To prevent the spreading of illnesses, your child MUST NOT attend lessons if:
  • Child has had a fever or has vomited within the last 72 hours
  • Child has had diarrhea in the last 72 hours
  • Child has green/yellow discharge from the nose