2022-2023 Fees

Billing Questions

What is the current billing process?

All programming is invoiced by the 25th of the month for the following month and charged on the 1st of that month. For Example - July is invoiced on June 25th and charges will show on accounts between July 1-5 depending on your credit card or ACH process.

What else am I charged for?

Meets, Apparel, Miscellaneous charges like socials and fundraising efforts are charged on the 1st of the month for the previous month. Invoices are created on the 21st of the previous month. All requests for correction need to be made by the 30th.

How can I view my invoice? When do those charges drop?

You can view your invoice and billing by clicking on My Account and then selecting $ My Invoice/Payment. There are several options to view your account, I suggest checking each option. This is active all the time, and you can see live data when your charges drop on the 1st of the month.

Who do I contact if my invoice is incorrect?

Please contact [email protected] - this email will go to Business Manager Kristen Tanakatsubo, and she will work with you to answer any questions or resolve any concerns as fast as possible.

How do refunds work if my athlete is withdraws from the program?

Initial registration fees are non-refundable. Athletes must give a 30-day notice of withdrawal from the program. Starting September 1st, 2021, refunds or credits are only issued within 60 days of the initial charge and with Business Manager approval.

Do we have a way to pay installments?

We do not. However, we do have need-based scholarships available for season fees that are vetted through an outside authority as well as the Samantha Cerrone Angel Fund to cover incidental swimming expenses like meet fees and travel fees.