Information: New SWIMS 3.0/OMR Help Procedure

Joe Gazzarato

Members of Michigan Swimming:

Thank you for your patience as USA Swimming's new SWIMS 3.0/online member registration technology and processes have rolled-out. We recognize that this has not been a seamless experience for many, but USA Swimming is working continuously to improve the experience and is pushing platform enhancements daily.

The Michigan Swimming Office has received a tremendous number of e-mails and phone calls over the past two weeks. Our office is happy to be a resource to you, and you should absolutely continue to seek assistance when you need it. However, to continue providing you, our membership, with the best possible service, we are making a change to our help process for SWIMS 3.0/OMR, effective immediately.

From this point forward, you must submit ALL SWIMS3.0/OMR-related issues, questions, inquiries, etc. to [email protected]. Do not directly e-mail members of the Michigan Swimming Office; our office will ask you to resubmit your request to this new dedicated e-mail address.

We have implemented a formal, scalable helpdesk system to capture all of your inquiries, monitor progress (especially when we need to follow-up with USA Swimming in situations beyond our control or knowledge), track resolution, and maintain communication with you throughout. With so many inquiries coming in each day - sometimes exceeding more than 100 in a single day - this is the only way we can provide effective, efficient service going forward.

We need everyone's help to make this successful, so we sincerely appreciate your cooperation. Using this new procedure will provide a better overall experience for everyone.

You should continue to directly contact the office for all non-SWIMS 3.0/OMR matters (e.g., to update certifications) as you currently do today.

Again, thank you for your assistance and patience.

Joe Gazzarato
Chairman of the Board of Directors
Michigan Swimming, Inc.