.

Policies & Information

 

Future Absence and Make Up Policy

  • Click here to learn more about our future absence and make up policy.

Enrollment Drop Policy

  • Click here to learn more about our enrollment drop policy.

Outdoor Bad Weather Policy

  • Click here to learn more about our outdoor bad weather policy.

 

How to Tutorial

Log In: (0:05)

Record Future Absence (0:47)

Apply Make Up Token (1:21)

Submit Withdrawal Form: (1:57)

 

How do I transfer to a new class?

  • In your parent portal, click "Enrollments", then click "Transfer Enrollment"  and choose the class you wish to transfer to. A request to transfer will be sent to Royal Swim School to recieve approval. 

How do I enter payment information and make a payment?

  • In your parent portal, click on "Payments", then click on "Add Payment Info". After adding your payment information, click on "Make Payment".

When is my payment due?

  •  Payments must be made 10 days from the start of the class or by the 10th of the month. A $10 late fee will be charged to your account if payments are not made within the 10 day period. After 30 days, an additional $10 late fee will be charged to your account. After 45 days, you will be dropped from the class and still liable for payments. 

How many lessons do I recieve per month?

  • Group lesson prices are based on 4 classes per month for once per week, and 8 classes per month for twice per week. Monthly private lessons are based on 4 classes per month. In the event that the calender month allows for more than 4 or 8 classes, you will be given the extra classes as a bonus.

When will I be credited or prorated for a missed class due to closure?

  • In the event that Royal Swim School is closed, your account will be credited (or prorated if prior to payment) if the closure prohibits you from receiving all of the lessons entailed in a month (4 for once per week classes and private lessons, or 8 for twice per week classes).