Communication Methods

Contacting Your Coach

Phone Call: All of our head coaches and other leadership staff may be reached by calling the Condors phone line at 845-638-4381. Listen to the menu for the appropriate extension to reach your coach. The best time to reach a coach via the phone is during daytime hours. Please understand that the coaches will generally not be answering the phone during times they are on deck or in the evening after practice hours.

E-mail: An email address for each coach can be found on the Coaching Staff page.

Meeting in Person: Often, the best way to address questions and concerns is to meet with your coach in person. To speak with your coach before or after practice, please send an email or call their office phone in advance and request a time to meet.

Please be advised that parents are not allowed on deck during practice, with the only exception being an emergency situation. Additionally, at our practice locations where there is an open viewing area, please refrain from calling out to your child or signaling to them. We want our athletes to become independent and to build trusting relationships with their coaches. Interference and reliance on parents can be detrimental to that learning process. Furthermore, we want to avoid situations where coaches are confronted with questions or concerns on deck during times they are at work with athletes.

Opt In to Receive Text Alerts

Periodically, the team will send out text messages (SMS) to alert members about last minute practice changes, deadlines or other important information. You must opt in to be able to receive text messages by verifying your cell phone number in the system. Follow these steps:

  1. Log in to your account on the website.
  2. Click on My Account > My Account.
  3. Click on the Account tab to add text alerts for a parent, or click on the Members tab to add text alerts for an athlete.
  4. Enter your cell phone number into the SMS field.
  5. Select your cell phone carrier.
  6. Click Save.
  7. Go back to the Account tab.
  8. You will see a yellow button over your cell phone number to verify. Click on it.
  9. Wait for your verification code to be texted to your cell phone (only 10 seconds or so).
  10. Enter the verification number into the empty box.
  11. You should now see a green box that says Verified, which means you are now all set to receive text alerts at that number.
  12. Repeat steps for any additional phone numbers.

Additional E-mail Accounts

If you would like to receive notifications to additional email accounts, it is easy to add them to your account. Follow these steps:

  1. Sign in and go to My Account > My Account.
  2. You can add up to three additional email addresses beyond the Login Email.
  3. To add email addresses to the members, click the Members tab, click the desired member and fill in the email address.
  4. Click Save, then click Return. It will automatically send a verification email to that new address.
  5. Check the email account of the address you added and open the message Verify your email.
  6. Once you click the verification link in that email, when you return to My Account > My Account you will see Verified in green over that email address.
  7. This email is now activated and available for communication through the SwimOffice website and OnDeck.