Frequently Asked Questions –
Service Credit Program


What is the TITANS Service Credit Program?

The TAC TITANS rely on member families to facilitate TITANS meets in order to provide a positive experience for swimmers and spectators. As the leading nonprofit aquatic facility in North Carolina, we strive to keep our pricing competitive. For us to effectively balance competitive pricing and keep travel costs at a minimum for TITANS families, we regularly host home swim meets in our world class facility. As a result, we need sufficient coverage at swim meets and team events by our TITANS member families.


What is the TITANS Service Credit Program expectation?

Each family (based on account; not the number of athletes in a family) in the TAC TITANS Elite program is expected to earn 10 Service Credits per year. Each family in the TAC TITANS Challenge program is expected to earn 7 Service Credits per Competition Year (September – July). In the event a family has multiple swimmers in different tracks, the Service Credit Obligation is calculated based on the highest level swimmer in a family. 


How can I earn Service Credits?

Families earn Service Credits by working at TAC TITANS hosted swim meets and other sponsored events requiring assistance.

Families can also earn Service Credits by their leadership roles on the TITANS Leadership Council (TLC), Triton Club board member, and as a group liaison. There may be other opportunities to earn credits by volunteering at team-sponsored events which, when applicable, will be communicated to the membership. 


What if I miss a shift I was signed up to work?

As written in the Service Program Agreement that you signed when you registered for the team, you are required to work all sessions that you sign up for.  Failure to do so will result in a one-session penalty for each session missed, meaning you won't get credit for the shift you missed and we will add one additional shift back onto you requirement.  When you sign up for  shift, you are blocking others from doing so and when you don't show, it negatively effects the entire operation of the meet.  


I am joining the team mid-season. Will my hours be prorated?

Yes! For families joining the TITANS after September and the initial registration period, Service Credit Hours will be prorated as follows: 1 credit hour per month for the Elite Track; .5 credit hour per month for the Challenge Track (rounded up to the nearest whole number.)


What if someone else takes all the shifts before I sign up?

There are enough volunteer opportunities available for all families to meet the expectation. There’s always a place for any person who can volunteer!


Can you earn more than 1 credit at a meet?

Yes!!! A typical meet is multiple sessions over 2-3 days. If you choose to volunteer to fill a slot at multiple sessions, you can earn anywhere from 2-9 credits per meet. For example, if you swim Blizzard Blitz, there are 3 days with 3 sessions each day, for a total of 9 sessions. Although we do not recommend working all sessions in a meet, you could conceivably earn 9 credits in one meet. In addition, if more than one family member volunteers at a session, you earn credits for both slots filled.


Do I have to work when my child isn’t swimming?

You can choose to volunteer in so many different ways at so many different meets. If you prefer to meet your volunteer commitment while your child is swimming, just choose your shifts so you can have the best seat in the house: on deck!  If you’d rather volunteer at meets when your child isn’t swimming, that’s ok too. This may especially be true at championship meets that we’ll host at TAC. You may want to come and volunteer with your swimmer so they can watch some exciting, fast swims while supporting their teammates who are attending.


I have a physical limitation, what can I do?

There are so many meets and so many different positions. Can’t sit for 4 hours? Be a runner! Can’t stand for 4 hours?  Learn how to assist with the computer! You can be the photographer, help in hospitality – there’s a job for everyone. There are also behind the scene roles that can be done from home if you are interested.  Please reach out to [email protected] to get more information about the role that might be best for you.


How can I check my current service credits on record?

You can log into TeamUnify or use the free app OnDeck to see how many credit hours you’ve accumulated during the course of the season. Login to Team Unify. Go to “My Account” on the left-hand navigation bar, then go to “My Invoice/Payment.” You will find a tab at the top for “Service Hours.” Click on that tab your credits to date will be displayed.


Can my child work the shift?

We generally ask that non-swimmer teen volunteers are at least 14 years of age to volunteer to work at a meet.  However, we make exceptions for experienced swimmers who are a bit younger – generally 12 years old to work independently or 11 if you plan to time or volunteer alongside them. Your swimmer probably enjoys coming back to watch Finals at a big meet anyway!  Give them the best seat in the house.  Swimmers make terrific timers because they understand how a meet actually works.


Can my teen use these same hours for NHS or KEY CLUB?

The TITANS don’t put any restrictions on using community service volunteer hours for any other organization. If your teen is in National Honor Society or another community organization and needs volunteer hours, we’re happy to have them help us at a meet! They should sign up to volunteer through your family’s Team Unify account so their hours count towards the team’s volunteer program tracking. We can provide necessary documentation for teen volunteers for other organizations – just have them ask about it when they check in to volunteer at the meet!


Who can I talk to with any questions I have on this program?

Please don't hesitate to reach out to the TITANS Service Coordinators at [email protected]