Frequently Asked Questions

The following is a list of frequently asked questions with a link to the best answers.  Most questions that you have can be answered by information provided on the website.  Please seek these sources out first.  If you still cannot find the answer, feel free to Contact Us

How do I.... 

Join the Mustangs?  You must attend a tryout at one of our locations.  Please click on the link for more information.

Access My Account Information:
     ~ View My Invoices
     ~ Update My Credit Card Information
     ~ Update My Email/Password/Phone/Mailing Address
     ~ View My Meet Results

Contact My Coach? Coach emails can be found on the Coaches Page, or by clicking the "Contact Us" button above.  

What are my Volunteer Requirements?  We need your help! Your assistance is required at all Mustang-hosted swim meets.  

Find the Practice Schedule? Updated schedules and schedule changes will be posted as soon as possible on the home page.  Last minute updates will be emailed to participants. 

Know what Swim Group is right for me? Detailed descriptions of each swim group can be found in the "About" tab. 

Buy Team Gear? Team gear can be ordered directly from D&J Sports on our "Team Gear" tab, or you may visit their store locations. 

Determine which Swim Meets to Enter?  Swim Meet eligibility is based on a swimmer's time.  Those with no times enter B/C Meets (unless age 13 or over, then BB Meets are entered).  It progresses from there onto A Meets and more advanced meets.  

Enter a Swim Meet? The swim meet calendar is posted on the home page (below the photos).  Click on the event to learn more about it, and then click on "Attend" if you are eligible for that meet and want to participate.  

Find Swim Meet Results? Meet results can be found on our Swim Meets tab, and on the North Texas Swimming Website.  For individual results, you can login and go to "My Account" then "My Meet Results".  Individual results are also found in the USA Swimming SWIMS database

Cancel My Membership?  If you no longer wish to swim with the Dallas Mustangs, you must provide written notice by the 15th of the month before charges will be stopped.  For example, if you wish to stop in January, you must provide notice by December 15th.  This notice must be given IN WRITING to our Registrar, Lia Oberstar-Brown, and our Billing Coordinator, Lisa Steed, who will confirm receipt of this notice.  Telling your coach you wish to quit is not going to stop your charges.  If you wish to stop swimming for a few months and want to return in that same season, there will be a $100 reinstatement fee.  For the full cancelation policy, please click the link.