Frequently Asked Questions

The following is a list of frequently asked questions with a link to the best answers.  Most questions that you have can be answered by information provided on the website.  Please seek these sources out first.  If you still cannot find the answer, feel free to Contact Us

How do I.... 

Join the Mustangs?  You must attend a tryout at one of our locations.  Please click on the link for more information.

Access My Account Information:
     ~ View My Invoices
     ~ Update My Credit Card Information
     ~ Update My Email/Password/Phone/Mailing Address
     ~ View My Meet Results

Contact My Coach? Coach emails can be found on the Coaches Page, or by clicking the "Contact Us" button above.  

What are my Volunteer Requirements?  We need your help! Your assistance is required at all Mustang-hosted swim meets.  

Find the Practice Schedule? Updated schedules and schedule changes will be posted as soon as possible on the home page.  Last minute updates will be emailed to participants. 

Know what Swim Group is right for me? Detailed descriptions of each swim group can be found in the "About" tab. 

Buy Team Gear? Team gear can be ordered directly from D&J Sports on our "Team Gear" tab, or you may visit their store locations. 

Determine which Swim Meets to Enter?  Swim Meet eligibility is based on a swimmer's time.  Those with no times enter B/C Meets (unless age 13 or over, then BB Meets are entered).  It progresses from there onto A Meets and more advanced meets.  

Enter a Swim Meet? The swim meet calendar is posted on the home page (below the photos).  Click on the event to learn more about it, and then click on "Attend" if you are eligible for that meet and want to participate.  

Find Swim Meet Results? Meet results can be found on our Swim Meets tab, and on the North Texas Swimming Website.  For individual results, you can login and go to "My Account" then "My Meet Results".  Individual results are also found in the USA Swimming SWIMS database

Cancel My Membership?  

In the event that a swimmer wishes to end his or her relationship with the Dallas Mustangs, it is the responsibility of the swimmer to notify both the Registrar (Lia Oberstar-Brown - [email protected]) and the Billing Coordinator (Lisa Steed - [email protected]) IN WRITING before charges will be stopped.
 
This notice must be received by the 15th of the month prior to charges canceling. For example, if you wish to leave the team in January, you must render notification by December 15th. Merely telling your coach that you wish to leave the team will not stop your charges. It is also the swimmer's responsibility to pay in full any outstanding charges before leaving the team. If outstanding charges are not paid within 30 days, a fine of $100 will be assessed.
 
If you wish to return to the Dallas Mustangs later in the same season, you must pay a $100 reinstatement fee before being allowed to begin practicing with the team.
 
USA Swimming Registration Fees and Annual Registration Fees are non-refundable.
 
PAUSING MEMBERSHIPS: If you wish to pause your Dallas Mustangs membership, you will need to follow the termination notification process outlined above. When you are ready to rejoin in the same season, a $100 reinstatement fee will be assessed. In the event of a Medical Leave of Absence, the reinstatement fee will not be due. Proof of medical leave of absence may be required in this case. 

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