COR service hour policy

COR is a member of USA Swimming and is a non-for-profit organization. COR relies on coaches and dozens of volunteers to help our team run efficiently and effectively at swim meets, fundraisers, and operations. Volunteer support from our families not only helps keep our monthly fees low, but it helps us execute the highest quality swim meets and provides support to all of our families.


Our goal is to have our families contribute to the ongoing success that has been the COR team for more than 60 years. This success is only possible through volunteering and participating throughout the season.


What are the requirements?

  • Total Volunteer Hours:  Each family has a commitment of 20 hours of required service work for the team per fiscal year (September - August).  If a family is unable to complete this requirement, there will be a fee assessed according to the hours earned      

Total Hours Earned

Total Fee

Less than 5 hours


6-10 hours


11-15 hours


16-19 hours


20+ hours


  • COR Classic:  Each family is required to work 2 sessions at COR Classic (8 hours).  These hours will be counted towards the 20 hour required total.  Families who are unable to complete the required COR Classic sessions will be charged $200 in lieu of the service commitment.  The family will then be credited 8 hours towards your 20-hour volunteer total
  • Santa's Village:  Each family is required to work 1 shift at Santa's Village.  This shift will count towards your total required volunteer hours.


Viewing service hour balance

To view your service hour balance, go to My Account>$ My Invoice/Payment and then select the Service Hours tab. A history of credited hours is shown as well as the balance if you scroll to the right.

How to Earn Service Hours

  • Volunteer at COR Meets or other COR events
  • Donate to Hospitality

For COR hosted meets, we provide meals for the coaches and officials as well as snacks for the volunteers.  You will have the option to sign-up to provide items to support our hospitality room and earn a volunteer hour for your donation.  Each account will be limited to a 1 hour earned per meet for hospitality donations.   Any donation above the 1-hour limit will be considered a donation and earn no hours.   

  • Be a COR Official - CLICK HERE for more information
  • Serve on the COR Officers Board or Volunteer to be a COR Chairperson

When there is a vacancy, these roles are opened in October and voted on by the Board at the end of the year.  These positions will earn their entire 20 service hours at the end of the next calendar year if completed in full.  Preference is given to those who have completed all of their service hours prior to the voting process.


Service hour policy FAQ's

Prorated service hours

Service hours are prorated for new families based on the month they join the team.

  • Families joining in September through November have a 20 hour per year commitment.
  • Families joining in December through February have a 10-hour commitment.
  • Families joining in March and April have an 8-hour commitment.
  • Families joining in May have a 4-hour commitment.
  • Families joining in June and July have no service hour commitment. 

Leave of Absence

If you are only active for a portion of the calendar year due to medical leave or other reason, your hour commitment will be based on when you joined the team. If you leave the team and come back during the same calendar year, any remaining hours due when you left the team will still be owed when you return; your hours will not be prorated based on your rejoin date. Additionally, if you leave in one year but still owe hours, but come back less than six months later in a new year, your account will be assessed the $350 fee. 

Important service hour guidelines

  • Hours are based on a full fiscal year (September through August).  Hours will be reset on August 31 each year.
  • Completing the "Shift Lead" requirements at any  Santa's Village shift can count towards the COR Classic requirements.
  • Hours are per family, not per swimmer. If you have more than one swimmer, the hours are still the same.
  • Hours can be earned by all family members who meet the age requirement (13) for the service. For example, parents, siblings, grandparents can time at any meet and earn hours.
  • You cannot donate your hours to another family or work for another family.
  • Hours earned can only go toward your service hour commitment for the current calendar year. They do not carry over to the next year.
  • Officers, Chairpersons, and COR Officials automatically get full service hour credit for the year IF they complete their job as expected. 
  • If you are late to work your position at the meet, the Meet Director reserves the right to replace you in order to start the meet on time. An attempt will be made to allow you to serve in some capacity, but late arrivals do not guarantee a position to work at the meet.
  • If you work at a USA Swimming, non-COR meet, you must follow the guidelines listed at the end of this document to earn the hours.

No Show Penalty

COR wants all families to have the opportunity to fulfill their service hours.  This can be hindered by those who sign up for multiple volunteer spots, then do not show up to work the event.  If you are registered to work a volunteer position for service hours, you are expected to fulfill that spot.  COR employs a 2-strike system.  If two positions are left vacant by a volunteer, even if these positions are at the same time, same meet, or two separate meets in the calendar year, that family will no longer be allowed to sign up for more than one position per MEET.

We understand emergencies occur.  Valid emergencies will not be penalized with a strike.  If you are unable to work a position, and to possibly avoid a strike, you must email the Volunteer Coordinator, at least one hour BEFORE the starting time of your volunteer position, so that an alternate volunteer may be found. COR reserves the right to penalize anyone who vacates their position for frequent emergencies.  Emailing the Volunteer Coordinator does not guarantee a penalty will not be imposed. 

Credit for Non-COR Hosted Events

  • If you work a non-COR-hosted event (such as stepping in as an extra timer when requested), email the Volunteer Coordinator.
  • Credit will only be awarded for non-high school, North Texas LSC USA Swimming events.  
  • Email with:
    • the name on your account
    • the person who worked the position
    • the position worked
    • the actual hours worked
    • a photo of the sign-in sheet with your name listed, a picture of your badge, timers’ sheet, or any other photo proof of position is required
  • COR reserves the right to verify your hours with the hosting meet organizer.  
  • Any dishonesty in reporting of hours will result in the reversal of the hours reported, and a limitation on the account to only work COR sponsored events.

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