BSC Grievance Policy and Procedures

Bend Swim Club (BSC) expects excellence from its employees, coaches, BSC leadership, parents, swimmers, officials, and volunteers. Nobody is perfect, however, and at times undesirable circumstances, situations, and behaviors happen. Because of BSC’s commitment to safety and excellence, individuals or groups must be held accountable for behaviors, words, and actions that do not represent the values and conduct expected from the BSC and USA Swimming. 

The BSC Grievance Procedures give swimmers, parents, and coaches a way to address and report grievances in a productive, systematic way that allows the appropriate parties to investigate and intervene and take disciplinary action when needed.  

Types Of Grievances

  1. Swimmer conduct
  2. Assistant or age group coach conduct
  3. Head coach conduct
  4. USA swim official or swim team parent conduct

How Grievances Will Be Handled

The coaches and board members have the authority to impose penalties for infractions of the BSC codes of conduct or any behavior(s) they deem not conducive to the best interests of BSC or other swimmers. Consequences are at the sole discretion of the coaches and/or board of directors and may include, but aren’t limited too, verbal warnings, dismissal from practice, contacting parents, and expulsion. USA Swimming and local law enforcement (if applicable) will be contacted within 24 hours if a swimmer violates the USA Swimming Code of Conduct, Athlete Protection Policy, or local laws.

  1. Gathering information: The appropriate individuals will reach out to the person who filed the grievance and the person against whom the grievance is being filed to ask questions about what happened. Other witnesses may be contacted for more information, as well.
  2. Assessing behavior: The behavior of the person(s) against which the grievance was brought will be assessed using BSC policies and facility rules, USA Swimming Code of Conduct, USA Swimming Safe Sport policies, and applicable local and state laws.
  3. Consequences will be given, and disciplinary action will be taken if appropriate. These consequences and disciplinary actions will be decided using the following general guidelines: 
  4. Nature of the misconduct
  5. The severity of the misconduct
  6. Prior disciplinary actions against swimmer
  7. The adverse effect of the misconduct on other swimmers
  8. Application of the Code of Conduct

Whom To Notify Of A Grievance (Grievance Chain-of-Command)

Club Contacts:

Regarding the conduct of a swimmer - Contact the swimmer’s coach 

Should a parent or swimmer feel another swimmer’s conduct is inappropriate or violates the Athlete Code of Conduct, the parent/swimmer should discuss these concerns with the coach of the swimmer responsible for the violation (Responsible Coach). This complaint should be made in person or in writing.

Regarding the conduct of an assistant or age group coach - Contact the head coach

Should a parent or swimmer feel an Assistant or Age Group Coach’s conduct is inappropriate or in violation of any Club policies or procedures, the parent/swimmer should notify the Head Coach and the Club’s Safe Sport Coordinator of this violation.  This complaint should be made in person or in writing.

Regarding the conduct of head coach – Notify the BSC board of directors and the safe sport coordinator

Should a parent or swimmer feel the head coach’s conduct is inappropriate or violates any BSC policies or procedures, the parent/swimmer should notify the board. This complaint should be made in person or in writing. This complaint will be subject to review and discussion by the board.

Regarding parent or swim official conduct - Notify the head coach or the board

Should a parent or swimmer feel another BSC parent’s conduct is inappropriate or violates any Club policies or procedures, the parent/swimmer should notify the head coach and board of this violation in person or in writing. This complaint will be reviewed and discussed by the board and head coach.

APPEALS PROCEDURE

Any initial conduct review and disciplinary action will be the responsibility of the initial person(s) responsible for officially receiving said grievance (see “to whom to report” above). A decision, and/or disciplinary action, will be issued as soon as reasonably possible.

If a parent/swimmer who registers the complaint with an assistant or age group coach feels the disciplinary action is insufficient or unsatisfactorily resolves the issue, or if the responsible coach fails to address the parent/swimmer’s concerns in a timely manner, the parent/swimmer may appeal the decision to the Head Coach, in writing, within 7 days of the initial complaint. A decision and/or disciplinary action will be issued by the Head Coach as soon as reasonably possible.

If the parent/swimmer who registers the complaint appeals the Responsible Coach’s conduct review and/or disciplinary action to the Head Coach and feels the Head Coach’s decision/disciplinary action is insufficient or unsatisfactorily resolves the issue, or if the head coach fails to address the parent/swimmer’s concerns in a timely manner, the parent/swimmer may request that the board review all disciplinary actions and any appeals to the head coach up to that point.

The decision of the board regarding any complaint, and any resulting disciplinary action, is final.