WESTSIDE GROUP LESSONS AUTO ENROLL INFORMATION

 

Our program uses monthly billing with auto-enrollment for all lessons. Spots are available on a first-come, first-serve basis. We do not reserve spots. Please contact the director if you need assistance finding a spot for your child.

 

PAYMENT INFORMATION

We only accept credit cards: Visa, MasterCard, and Discover. When you register, you will be asked for your credit card information, and you will be charged immediately for the remainder of the lessons for that month (see prorated classes below). After your first month, you will automatically be charged for your classes on the first of the month for that month of classes. For example, you will be charged on April 1 for your April classes.

 

CREDIT CARD UPDATES
It is your responsibility to notify the team (Coach Val) and update your credit card information if your credit card number changes or your card is expired. In order to update your credit card information, make sure to log in to your account on the Westside Aquatics home page (www.westsideaquatics.com).

Then click on “My Account” / “My Account” in the left side menu.

Once you click, your account information will show up in the middle screen. At the top, you will see two tabs: Account Info and Swim Lessons.

Click on the “Swim Lessons” tab and you will see a “Update CC Info” button just under the tabs. When you click this button, a pop-up window will appear for you to update/change your credit card information. After updating, make sure to click “Save Changes”.

If for some reason this does not work, please contact Coach Val (818-259-6575). Please do not put your credit card information in an email, as email is not a secure form of communication.

If your credit card is declined, you have until the 10th of the month to update your card details. After the 10th, your child will not be allowed to swim and it will be possible for your spot to be forfeited.

PRORATED CLASSES
We prorate classes only for the first month that you sign up. For example, October has 5 Mondays. If you sign up after October 15 (the third Monday) and before October 22 (the fourth Monday), you will be charged for the fourth and fifth remaining Mondays. We do NOT prorate charges if you decide to cancel your lessons in the middle of the month. Please see the cancelation policy below.

 

SWITCHING CLASSES
If you would like to permanently switch class days and/or times, please email Valerie (westsideaquaticslessons@gmail.com) before the 20th of the current month to request a new class, indicating the day/time you would like to move into.

 

MOVE-UPS
The coaches will assess when your child is ready to be moved up to the next level. This is exciting! You will be notified via email that your child is ready to be moved up, and we will provide you with a few available options (days and times) for the next level. Please respond promptly, as move-up spots will be given away on a first-come, first-serve basis. Your monthly bill will reflect the cost of the new group and will begin with the month after you are notified.

 

MAKE UP POLICY

Private & semi-private lessons: If you are enrolled in a private lesson and notify Coach Val (westsideaquaticslessons@gmail.com) at least 48 hours in advance, you will get a credit to your account. You are eligible for 1 account credit per month.

 

EFFECTIVE September 1, 2019: WE ARE NOT OFFERING MAKEUPS FOR GROUP LESSONS AT THIS TIME.

 

Group lessons: If you are enrolled in a group lesson and notify Coach Val (westsideaquaticslessons@gmail.com) at least 48 hours in advance, you may schedule a make-up class. We do not refund for missed classes. You are eligible for 1 make-up class per month. The make-up must be scheduled within 14 days of the missed class date. Make-up classes may not be rescheduled.

 

If there are five days in the month, we do not offer a make-up for a missed class.

 

If a scheduled class falls on a pool closure date, your account will have been prorated and you do not need to schedule a make-up.

 

We do not offer makeups for specialty classes (Splashball, Synchro Splash and Junior Guards).

 

CANCELATION POLICY
You must notify the team via e-mail if you wish to cancel your lessons. This MUST be done by the 20th of the month prior to the start of the next month. For example: if you wish to stop lessons as of May 1, you must contact the team by April 20 to avoid being billed for the month of May.
We do not give refunds for cancelling in the middle of the month.

 

Failure to attend class does not entitle you to a refund. Your spot is being held for you and you are required to pay, whether you come or not, unless you give the proper cancelation notice. There are no exceptions to this policy.
 

POOL CLOSURES
Your account will be prorated for scheduled closures so there will be no make-ups for scheduled closures.

 

SWIMMER EVALUATION PROCESS
If you have noticed that your swimmer has been in a group for a while and would like to know where that swimmer stands in our move-up process, you can schedule an evaluation by emailing Coach Val at
westsideaquaticslessons@gmail.com. They will relay the message to the specific group instructor, who will then create a written evaluation that will include these details:

1. What each swimmer is excelling at (e.g. great kick, great streamline, listens & follows directions)
2. What each swimmer needs to work on in order to begin the transition up (e.g. steady kick, backstroke, head position, following directions)
3. An appropriate estimation of when the swimmer will realistically start the transition into the higher group (e.g. one month, end of summer, three months, or at this time unknown).

 

The evaluation process may take up to a full work-week depending on the schedule of your lessons and your instructor.