COVID-19 POLICY

Highlands Nordic will be operating a little differently this year, but we have worked hard to be able to offer the services you know and love in these COVID times. 

BUILDING USE

We are currently limited to 50 customers within the building at a time. There will be an electronic “people counter” at the main doors to track this and let you know how many people are currently in the building. Everyone will enter and exit through the front doors that open into the ProShop. Of course during an emergency you may exit any of the doors.

Within Simcoe County, you are required to wear a mask indoors. If you are unable to wear a mask please call us ahead of time and we will offer you a curbside pick-up.
There will be sanitizing stations throughout the building.

Tables and chairs will be spaced out according to social distancing guidelines. During the week the Granary and Rockside Room will be unavailable. The Team Room will be closed to the public this season to be used as a lunch room and to store clothing that need to be set aside after being tried on. In addition, the showers will be closed for the season, and you will find some sinks and stalls in the bathrooms are also closed off assist with social distancing.

Trail tickets will be available for purchase through a window so you don’t have to enter the building to buy your trail ticket. Anyone renting equipment will need to enter and they will be able to purchase their trail tickets at the same time as their rentals. ProShop and Service Desk access is through the main doors.

We encourage you to come ready to ski, and to try and limit your indoor time to a maximum of 30 minutes.

On top of our regular cleaning schedule; 3 building wipe downs will happen each day. A building wipe down will include; light switches, door handles, tables, chairs, railings, bathroom counters, and toilet handles.

SEASONS PASSES

For those who have already purchased their seasons pass (as of May 31st, 2020), you will have the option to be able to defer your whole pass fee to the 2021/2022 season up until December 1, 2020. As of February 1st you will have a second opt out option where half of your seasons pass fee will be credited to you. This credit can be used to purchase trails tickets, seasons passes and to pay for ski service.

For seasons pass purchased after June 5 you will have the option to pay half of the seasons pass fee. You will have the option to put your payment towards a 2021/2022 seasons pass until December 1st, 2020. The second half will be due on February 1st. At that time you will have option to cancel your seasons pass.

CAFETERIA

The Highlands Café will be offering a limited menu and hours this year.

The weekday menu will be offered between 10 to 2, and on the weekend from 10 to 3.

We will be offering more of a “take out” menu this year.

PROSHOP

This year we will be asking shoppers looking to purchase ski equipment to make an appointment. This will help us manage the people and space in our building better. Clothing, ski service or wax purchases don’t need an appointment and you can drop in for those items during our operating hours. Staff will be wearing gloves and we will ask customers to sanitize upon entering the shop and before trying on boots. We will ask you to follow the marked one way directional arrows in the shop to help with social distancing. You may try on clothing, although please keep in mind whatever you aren’t going to purchase will be put aside for 24hrs.  We ask you only to try on those items you are seriously considering for purchase.

We encourage questions about equipment through emails and phone calls, but we will also have a drop in time for those looking to browse and the see the equipment beforehand. Please note we will not be able to test skis or try on boots during this time. Drop in hours are between 3PM to 4:30PM. As always, we are happy to answer any questions you may have and will continue to provide the knowledge and service that you have come to expect.

The ProShop will open October 24th, and we will start accepting appointments at the beginning of October.

Appointments can be made online.

Daily ProShop Booking Time Slots:

10AM

11:15AM

12:30PM

1:45PM

SERVICE BENCH

Our professional Service Desk will operate as usual, although if you are waiting for service to be completed (outside of a ProShop appointment), you will be asked to wait outside. Best practice would be to call ahead of time to see how long your service will take and if we can easily accommodate your request within your schedule. You are also more than welcome to drop off equipment to be picked up at a later time and date.

RENTALS

Cross country ski and snowshoe rentals will still be offered this year. Rentals are on a first come, first serve basis. We suggest you come ready to ski. Please visit the washroom and change clothing before entering the rental area. We are required to have a rental form filled out before each rental. This can be done at the rental desk upon arrival. Once the form and payment is complete you will be directed to the rental area to be fitted. You must stay at the fitting bench while getting set up. Once your boot, pole and ski size is determined the equipment will be brought to you by a staff member. Your own boots will be put on a shelf with an identifying number. You will then exit the rental area.

When you return your equipment you will enter the same doors and will wait for our staff to assist you. Your rental equipment will be set aside and wiped down before being put back into service.

Boots – We will be splitting our boot rental stock in half, and rotating the days they are use to a safe period of non-use.

Pulk – We will have one pulk rental per day so that we can rotate the use of the pulks, we want to make sure that the pulk is set aside for 24hrs after use. Booking and payment will be required for use of the pulk. You must bring your own blankets for the pulk.

LESSONS

Lessons will be offered this season. Pre-Booking is required. Your instructor will wear a mask outdoors upon request.