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OnDeck Application Support


Frequently Asked Questions

  • Question: How often are new swimmer evaluations? 

    • ​Answer:  On-going NEW Swimmer Evaluations are typically held year-round at Sierra College.  However, due to COVID-19, we have a modified schedule at Rusch Park.  If you are interested in joining, please email us to schedule an Evaluation.  Stay safe, be well. 

  • ​Question: Where do swimmer evaluations occur? (Which Pool Site)

    • ​Answer: Currently Wolverine Aquatics Club has two locations,  One located at the Sierra College Aquatic Center and one located at the Rusch Community Center Pool.  See Pool Locations for Directions. 

  • ​Question: How do I register for a New Swimmer Evaluation? 

    • ​Answer: On-going NEW Swimmer Evaluations are typically held year-round at Sierra College.  However, due to COVID-19, we have a modified schedule at Rusch Park.  If you are interested in joining, please email us to schedule an Evaluation.  Stay safe, be well. 

  • ​Question: How do I register to become a Wolverine Aquatic Club swimmer? 

    • ​Answer: On-going NEW Swimmer Evaluations are typically held year-round at Sierra College.  However, due to COVID-19, we have a modified schedule at Rusch Park.  If you are interested in joining, please email us to schedule an Evaluation.  Stay safe, be well. 

  • Question: Where is the Swimming Pool Located? 

    • ​Answer: Currently Wolverine Aquatics Club has two locations,  One located at the Sierra College Aquatic Center and one located at the Rusch Community Center Pool.  See Pool Locations for Directions. 

  • ​Question: What age groups are available within the Wolverine Aquatics Club swim team? 

    • ​Answer:  Every year Wolverine Aquatics will make adjustments to the Roster Groups provided based on Returning Members and incomming New Members. Wolverine Aquatics is a Competitive Year Round swim team that serves all Age Groups. Youth to College.  Please see the Masters Swimming program for Adult swimmers. 

  • ​Question: How do we pay for membership? 

    • ​Answer: Wolverines are using the Team Unify system to cover most expenses including some user registrations and membership dues etc.  All our swimmer accounts require a Credit Card on file however, other methods of payments are discussed with the Director as needed. 

  • ​Question: How often do we pay for membership? 

    • ​Answer:  The Wolverine Aquatic Club operates on a quarterly system.  Membership dues are paid on a quarterly basis on the first of September, December, March, June.  

  • Question: What if I join mid quarter ? Do I still pay for the whole membership fee? 

    • ​Answer:  Depending upon the time joined and the location some fees will be prorated. The Director will work with the parent account holder to agree on partial fee's and refunds. 

  • ​Question: Are your coaches Certified? 

    • ​Answer:  Yes, all coaches are certified - Each Coach profile is posted on the web site with their level of certification and any additional credentials. 

  • ​Question: How often do swimmers practice? 

    • ​Answer: Please see our Practice Schedule - please note that practice times can change due to weather or other conditions out of our control. 

  • ​Question: When will a practice be cancelled do to Air Quality Index values? 

    • ​Answer:  The health and well being of all our athletes are our primary concern. We follow County recommendations as closely as possible. Depending on situations, locations of Air Quality issues and predicted wind advisories during practice times we try to use a score of 100 or higher as the index value that we will cancel a practice or make adjustments to the time. 

  • Question: How many coaches are on deck during practices? 

    • ​Answer: Wolverine Aquatics have multiple coaches on deck at any given practice, occassionally we have assitant coaches or intern coaches on deck. 

  • Question: Why are the coaches looking at their phones or mobile devices during practices? 

    • Answer: The Wolverine Coaching staff is not using their mobile device for entertainment or other social networking issues. They may during short periods of time use their mobile devices to take Attendance on athletes within the Roster Group, Add notes to a Member Athletes profile, Lookup and reference work-out plans as well as other coaching tools that help organize and keep your athletes safe during practice. 

  • ​Question: How often do you have swim meets?  And where are the swim meets located? 

  • Question: How many Accounts and Members can I have? 

    • Answer:  The Team Unify System only Allows ONE (1) Account and as many Members as you need. 

      • Additional Details: The Account is the Parent or Family email address that Members will use to logon and view their account details. Details include, membership roster groups, billing balances, meet results, events upcomming and past, news and other timely information. 

      • We recommend that the members and account holders use the OnDeck application for mobile view of their account. 

  • ​Question: If I'm the Account holder, how do I add a new swimmer to my Account? 

    • ​Answer: Each swimmer (Member) has to be registered with the Team Unfiy database, The Account (Usually a Parent or Family Email Address) will follow the online Registration process to add new Members.  

      • ​Please note: You only need to register once for each Account and each Member.  Multiple Accounts and Memberships of the same athlete will result in duplicate billings and issues with the members ability to receive emails and other important information.  Quick Guide

  • ​Question: What does an athlete wear for dryland activities? 

    • ​Answer: Athletes should be wearing athletic shoes (not vans, crocs, flip flops, etc) and in appropriate athletic clothing. We ask that athletes wear their suit under their dryland clothes so we can have a quick transition into the pool.

  • Question: What if my athlete does not have proper apparel for dryland? 

    • Answer: Athlete's without the proper apparel (athletic shoes, shorts, t shirt) will not be able to participate in dryland.

      • ​If they would like to bring an extra towel or mat that is fine. Pre Senior dryland mainly consists of running, core, and learning correct functional movement patterns. As we progress through the year we will be able to gradually add more variety when it is appropriate. 

  • Question: Why can't I logon to OnDeck or Team Unify WAC site?  My entry always sends me to Sports Engine....
    • Answer: The Team Unify Logon for the Wolverine (WAC) team is the same logon to use for the OnDeck application. The only account that can be used is the PRIMARY Logon Account for the family.  The original email account used to register for the Wolverines. All other emails are secondary additional notification email accounts only. There can only be One Primary Account. 
  • Question: Why can't I have an Account for each Parent to the same Member Athlete? 
    • Answer: Team Unify database only allows one Account for the Member, otherwise duplicate billing, invoicing activities will occur. 
      • Follow Up Question: What if I only put payment options for one of the parents? 
        • Follow Up Answer: The second parent account will cause duplicate billings, invoicing and cause financial charges that will cost the team valuable time, resources and in some cases additional funds which may be transferred to the second parent for causing additional fees to the team.