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OnDeck Application Support


Frequently Asked Questions

  • Question: How often are new swimmer evaluations? 

    • ​Answer:  On-going NEW Swimmer Evaluations are typically held year-round at Sierra College.  Occassionally, evaluations and tryouts will be held at Rusch Park - Please check out Web Site Banner for the latest Information. 

  • ​Question: Where do swimmer evaluations occur? (Which Pool Site)

    • ​Answer: Currently Wolverine Aquatics Club has two locations,  One located at the Sierra College Aquatic Center and one located at the Rusch Community Center Pool.  See Pool Locations for Directions. 

  • ​Question: How do I register for a New Swimmer Evaluation? 

    • ​Answer: On-going NEW Swimmer Evaluations are typically held year-round at Sierra College. 

  • ​Question: How do I register to become a Wolverine Aquatic Club swimmer? 

    • ​Answer: On-going NEW Swimmer Evaluations are typically held year-round at Sierra College.  Check our Team Unify Web Site banner for updated information on Evaluation Dates/Times/Locations. 
      All Athletes (Returning or New) must be evaluated and assigned to the appropriate Roster Group.  Once the Evaluations are completed, the coaching staff will assign a Roster Spot and notify the Parent/Athlete to Register on our Team Unify Wolverine Aquatics Club web site, The Coaching staff will tell you which Roster Group you are assigned to.  As the Parent/Account Holder you will setup your TeamUnify (SportsEngine) account and add each of your Member Athletes. All Accounts must have a Valid/Current Credit Card on file and a valid email address for all future communications. Once the Team Unify (TU) WAC Account is setup and Approved by WAC Team Unify Admin and Coaching Staff further instructions will be sent via email to the account holders. 

  • Question: What are the Fees? 

    • Answer: There are various fees related to swimming, some are team specific, travel specific or non-Wolverine related fees. Here are some examples: 

      • Registration Fee: A one time or yearly fee to cover registration costs associated with the software used to manage team activities. 

      • Quarterly Dues: These are the costs associated with paying for the coaching staff, rental of the pool, insurance etc. 

      • Team Travel Fee: A swimmer who qualifies for Team Travel meets may incure expenses related to travel, such as but not limited to;

        • Hotel Costs, Airline Costs, Rental Vans/Car/Bus, Meals, etc. 

        • Note: Team Travel Fees and Family Travel are two different types of travel expenses. When a Swim Meet is identified as a Family Travel meet it is up to the parents to schedule and cover all related travel expenses
        • Note: Swimmers who qualify for Travel Meets and who attend the Team Travel meets will have the team pay for the expenses up front and cover some of the expenses and the parents will get invoiced. Usually, the team travel will have some parent volunteers but not all parents attend these meets. 
      • Swim Fees: Normally, each swim meet will require a one time Registration to the Swim Meet with a (Registration or Splash Fee) and Individual Entry Fees for each event. This Swim Entry Fee will identify which swim strokes and distance a swimmer will compete in.  The athlete is responsible for all of these fees. 

        • Note: Team Travel will pay those fees up front for the athlete but the athlete account will be billed after the Event. 
      • USA Registration Fee: This is a Non-Wolverine Aquatics Club fee that is charged by the USA Swimming Organization. This is the governing body for all swimming in the USA. 

      • Other team or League fees; 

  • Question: How do I know if my athletes are registered with SWIM USA ? 

    • Answer:  Multiple methods, 
      • Logon to USA Swimming and check your account standing and your athlete (Family) members standing. 
      • Logon to TeamUnify WAC;  >>My Account >> Account >> Members     you will see a USA Registration (In Good Standing or Not In Good Standing ) message. 
      • Open your OnDeck Phone App, pull up your Account/Member to view if they are "Registered" or "Not Registered"
  • Question: Where is the Swimming Pool Located? 

    • ​Answer: Currently Wolverine Aquatics Club has two locations,  One located at the Sierra College Aquatic Center and one located at the Rusch Community Center Pool.  See Pool Locations for Directions. 

  • ​Question: What age groups are available within the Wolverine Aquatics Club swim team? 

    • ​Answer:  Every year Wolverine Aquatics will make adjustments to the Roster Groups provided based on Returning Members and incomming New Members. Wolverine Aquatics is a Competitive Year Round swim team that serves all Age Groups. Youth to College.  Please see the Masters Swimming program for Adult swimmers. 

  • ​Question: How do we pay for membership? 

    • ​Answer: Wolverines are using the Team Unify system to cover most expenses including some user registrations and membership dues etc.  All our swimmer accounts require a Credit Card on file however, other methods of payments are discussed with the Director as needed. 

  • Question: Which system do I use to pay for WAC membership? 

    • Answers:  The Senior groups (Pre-Senior 1, Pre-Senior 2, Pre-Senior 3, Senior 1 and Senior 2) pay quarterly through the Sierra Community Education web site. Registering on the Sierra Community Education web site
    • Answers:  The Age groups (Black 1, 2, Cardinal 1, 2, and Clinic Groups) pay quarterly through the TeamUnify. Please have a Credit Card on file in your TeamUnify Account. 
  • ​Question: How often do we pay for membership? 

    • ​Answer:  The Wolverine Aquatic Club operates on a quarterly system.  Membership dues are paid on a quarterly basis on the first of September, December, March, June.  

  • Question: What if I join mid quarter ? Do I still pay for the whole membership fee? 

    • ​Answer:  Depending upon the time joined and the location some fees will be prorated. The Director will work with the parent account holder to agree on partial fee's and refunds. 

  • Question:  I'm not receiving emails, or I don't get all the same emails as other parents on the team do? 
    • Answer:  There are multiple reasons for this, we use TU Mail Center to target emails to specific billing/roster groups so that everyone is not burdened with too many emails. 
    • Answer:  The support page for teamunify explains how to setup your email account to receive or unblock emails from TeamUnify.  Please Read >>>  https://support.teamunify.com/en/articles/217
    • Answer:  There are conditions on certain emails that will not be sent to Alternative email addresses (such as only Billing/Financial). Please review the TU article for details. 
  • Question: How many Accounts and Members can I have? 

    • Answer:  The Team Unify System only Allows ONE (1) Account and as many Members as you need. 

      • Additional Details: The Account is the Parent or Family email address that Members will use to logon and view their account details. Details include, membership roster groups, billing balances, meet results, events upcomming and past, news and other timely information. 

      • We recommend that the members and account holders use the OnDeck application for mobile view of their account. 

  • ​Question: If I'm the Account holder, how do I add a new swimmer to my Account? 

    • ​Answer: Each swimmer (Member) has to be registered with the Team Unfiy database, The Account (Usually a Parent or Family Email Address) will follow the online Registration process to add new Members.  

      • ​Please note: You only need to register once for each Account and each Member.  Multiple Accounts and Memberships of the same athlete will result in duplicate billings and issues with the members ability to receive emails and other important information.  Quick Guide

  • Question: Are your coaches Certified? 

    • ​Answer:  Yes, all coaches are certified - Each Coach profile is posted on the web site with their level of certification and any additional credentials. 

  • ​Question: How often do swimmers practice? 

    • ​Answer: Please see our Practice Schedule - please note that practice times can change due to weather or other conditions out of our control. 

  • ​Question: When will a practice be cancelled do to Air Quality Index values or other natural issues? 

    • ​Answer:  The health and well being of all our athletes are our primary concern. We follow County recommendations as closely as possible. Depending on situations, locations of Air Quality issues and predicted wind advisories during practice times we try to use a score of 100 or higher as the index value that we will cancel a practice or make adjustments to the time. 

  • Question: How many coaches are on deck during practices? 

    • ​Answer: Wolverine Aquatics have multiple coaches on deck at any given practice, occassionally we have assitant coaches or intern coaches on deck. 

  • Question: Why are the coaches looking at their phones or mobile devices during practices? 

    • Answer: The Wolverine Coaching staff is not using their mobile device for entertainment or other social networking issues. They may during short periods of time use their mobile devices to take Attendance on athletes within the Roster Group, Add notes to a Member Athletes profile, Lookup and reference work-out plans as well as other coaching tools that help organize and keep your athletes safe during practice. 

  • ​Question: How often do you have swim meets?  And where are the swim meets located? 

  • ​Question: What does an athlete wear for dryland activities? 

    • ​Answer: Athletes should be wearing athletic shoes (not vans, crocs, flip flops, etc) and in appropriate athletic clothing. We ask that athletes wear their suit under their dryland clothes so we can have a quick transition into the pool.

  • Question: What if my athlete does not have proper apparel for dryland? 

    • Answer: Athlete's without the proper apparel (athletic shoes, shorts, t shirt) will not be able to participate in dryland.

      • ​If they would like to bring an extra towel or mat that is fine. Pre Senior dryland mainly consists of running, core, and learning correct functional movement patterns. As we progress through the year we will be able to gradually add more variety when it is appropriate. 

  • Question: Why can't I logon to OnDeck or Team Unify WAC site?  My entry always sends me to Sports Engine....
    • Answer: The Team Unify Logon for the Wolverine (WAC) team is the same logon to use for the OnDeck application. The only account that can be used is the PRIMARY Logon Account for the family.  The original email account used to register for the Wolverines. All other emails are secondary additional notification email accounts only. There can only be One Primary Account. 
  • Question: Why can't I have an Account for each Parent to the same Member Athlete? 
    • Answer: Team Unify database only allows one Account for the Member, otherwise duplicate billing, invoicing activities will occur. 
      • Follow Up Question: What if I only put payment options for one of the parents? 
        • Follow Up Answer: The second parent account will cause duplicate billings, invoicing and cause financial charges that will cost the team valuable time, resources and in some cases additional funds which may be transferred to the second parent for causing additional fees to the team.